Customer Ratings & Reviews

Prompt and efficient technicians. Arrived on time and completed installation like the professionals they are.

Quick and great service. Fast and friendly customer service.

Had GeekSquad come and take my tv down and remount it in a different location in my house. It is a 85” TV. Whoever did the install (I was not here, my wife was) either missed the stud, or over tightened the bolts. My drywall wall started to cave in. I contacted bestbuy and the soonest they would come and take the TV down was 3 weeks later and by then the TV would have likely hit the floor. I asked if there was anything sooner as I’ve had children in my house as well as pets. The answer was no. I then had to contact someone else to help get the TV down. We started the insurance claim and was told I would hear from them within 72 hours. No phone call, no email, nothing. I then reached back out to them stated they let them know and to look for an email, and the email never came. I was then told that I would need to front the bill to have the wall fixed and then send the bill to their insurance. Again, I find that unacceptable as I should not be responsible for their mistake.here I am almost 5 weeks later and still no communication.

These guys are great. They make sure you are happy, and their work is excellent.

The service was great, the techs were knowledgeable and awesome at mounting the TV’s!

They did a great job. Tied all the wires up behind the tv plus the contour box. No wire show. They did a great job on my 75 inch too.

My experience was what I was hoping for. Not my first TV I’ve bought here. Can’t see myself going anywhere else

The team was able to install perfectly and efficiently. Thank you Best Buy Greek Squad

The agents are very professional yet friendly, they did everything I want the ways I want it and their Work is nothing but exceptional

The TV was mounted and setup quickly and efficiently. The technician was helpful and wore a mask the whole time. Much appreciated.

The Geek Squad team was great, fast & professional

Great professional installers. Quick to the point as they had 75” tv unboxed & on the mount in a few minutes. Thanks Beat Buy!

If you want your TV mounted and done right, I would defiantly go with the Geek Squad Setup. They answered all of my questions. These guys did a great job. It looks awesome.

Really friendly i would really recommend it very good job

We usually hire a handyman to get all of her work done around the house when we purchased the TV Best Buy. They offered the service and they said that we would get service from the geek squad. It sounded good so we decided to go for it. However, the service we received was not what they advertised. The workers I came to the house were rude. Did not wear a uniform and were definitely not Best Buy employees. They didn’t finish the work on time on the first day so they came back a couple days later the TV that they installed are not properly installed. One of them is tilted and the other one was meant to be flushed against the wall and it is not. The third, we did not let them finish because they made a hole in the drywall . It was an overall terrible experience. This would be our last time installation from Best Buy.

Great service…efficient and friendly service. Arrived within time frame and completed the job in a timely manner.

The tv is great and easy to use. It looks great on my wall!

Courteous, knowledgeable and detailed service technician.

They were prompt and did the job quick and very well done!

Rob was very excellent and good and we are very pleased with his work