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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 774 Showing 15,461-15,480 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad installed my TV to my satisfaction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 months of rescheduling the installation appointment, finally the scheduler understood that I wanted Geek Squad to install my TV PROPERLY. Contracted company that first delivered TV did sloppy install job. Satisfied now, as a Best Buy customer since 1990 I know Geek Squad's work. Was disappointed I was not informed that a contracted company was initially hired for the delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys where great. Very professional a d did vety good work. Answered any questions we might have.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Amazing techs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m super satisfied and happy with the way these guys mounted my TVs and set up everything for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeky wonderful installers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were efficient and mounted everything correctly the TV, soundbar holder, blue ray player, and power surge protector. Once finished with installation he (Juan and another person) helped me set-up access to all the APPS and TV settings. These guys are very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Carlos was a great, took his time and made sure it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos was a great, took his time and made sure it setup and installed correctly, courteous too!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Unbelievable!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is AWESOME!!! They made sure everything was perfect and that I understood everything before leaving

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still works! Nice guys. Would recommend them! Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great job with tv install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team offered the best delivery and install service! They were on time, professional and thorough. They took time to make sure I understood how to use the system we bought. I had many questions and they were patient and clear with information. We’re very happy with the purchase and the tech team.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad hung my TV on the wall fast and secure.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not my first encounter with Geek Squad and almost all the time they have been fast yet thorough.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek installed mount and TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service quick in and out. We haven't had problems so far.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the agents who were sent out they were very knowledgeable of my TV and the mount

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did great job installing /mounting TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job installing/mounting & setting up TV over fire place

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man who came to setup was pleasant and helpful. Showed us how to use the remote and set up our sound bar. Made sure he took the box and packing material with him.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    None

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job the men did. Very professional and kind. Keep up the great work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When there was a problem with my order and the wrong item was installed, a second team came out and replaced it with the correct item. Free of charge and no hassles or extra paperwork.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A friendly representative came home and hung the TV on the wall in a matter of minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out and installed 86 in tv and sound system. And did a great job and were quick

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and it was done right and on time

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was quick and easy. Thanks very much for your help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and not furious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys who came to install my tv were fast and professional.

    I would recommend this to a friend