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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 781 Showing 15,601-15,620 of 38,694 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    In & out!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected all devices, and performed there task in a professional manner.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put it exactly where I wanted it did a very quick job and cleaned up afterwards

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad team were professional, courteous, and on time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    easy process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got the old tv down quickly and new one installed in a very short time

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed tv mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers came in, did their job effectively, were pleasant, and left.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    installer was not a member of the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mounting was great but had problems with set-up. Had to call set up person back cause tv went blank. He struggled with getting my tv back up and viewable. really didnt know exactly the right way. but it's viewable .. BUT.. the app page stays up with the tv also. I have to click on the DISH controler to get rid of the the app page. Have not even attemped to try using apps yet. Don't want to lose TV again. Can I get someone to help me ??

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my 85" tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the team was extremely professional, and we are very happy with the job that was done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Things went well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were there on time and did a very good job installing the tv and sound bar. I was very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung wins again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new 32 inch Samsung TV is as good as the first. also from Best Buy. Before purchasing, I went to their store and viewed all 32 inch TVs and in my opinion, again Samsung was top choice. A Geek Squad member installed my new TV on a swing mount with the screen that can be seen in a choice of two rooms. He also walked me through how the Samsung remote works

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TV mount on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, we had no problems, we were able to use our existing wall mount holes.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent, knowledgeable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was excellent, polite and knowledgeable....They did an excellent job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job with the installation. cleanup, and explaining the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent job, geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two geek squad members that mounted and set up my TV were very professional

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much.,. had a previous TV mount,.. the guys came in...removed the old tv, redid to mount the new one and connected everything..... a bit overpriced for the work but i wasnt going to do it!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    the geek squad was very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad did a wonderful job , we were very pleased

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and easy. No mess to cleanup either.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy install. On time, professional and communicative, I would definitely use again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional and Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad hung our new TV and it looks fabulous. The 2 gentlemen were professional, courteous and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV on my living room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job!! They really know what they do!! No mess in my house, very professional e perfect service. I highly recommend Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been hesitant about using Geek Squad, as I'm pretty tech savvy and usually install things on my own. My new TV was quite heavy, and the group of tech friends I trust were busy renovating their homes, so I figured I'd give Geek Squad a try. I was highly impressed with the team that came out. They were very professional, and in fact ended up saving me a lot of money because they used my original mount that I could not get the TV to fit on. Will definitely use Geek Squad again.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional service as expected. Competent and courteous.

    I would recommend this to a friend