Customer Ratings & Reviews

Agent put up my wall mount, installed TV & hooked up Roku & discovered my new Sony TV had a broken screen. They packed it all back up, ordered me a new one & rescheduled install. Guy was super nice. Not his fault that TV had an invisible break

The agent mounted my TV. It works well in my space!

Installation was perfect. Quick, friendly. Worth me not getting frustrated doing it myself!

Extremely knowledgeable and efficient with the installation, highly motivated.

Excellent and courteous service; thank you, your tech went over and above

They were on time, did the job in a timely manner, and cleaned up when the job was complete.

The team successfully mounted my tv and set it up to use immediately

The agents did a great job mounting my new tv. The problem is they charged me 49.95 to hook up my dvd player which was already hooked up all they had to do was plug it in. Then they charged me 49.95 to hook up my surround sound which was already hooked up all they had to do was plug it in. So beware ask before you let them hook up any extras. I spent 90 minutes trying to resolve this issue most of the employees I talked with had no clue what I was talking about finally Lisa I think was the 5th person I talked to got it resolved. Thank you Lisa you should be a manager you have common sense and truly care about your customers.

The two guys (Nolan and George) were very professional and did a great job with the install.

Did a nice job. Made some suggestions and made the installation even better.

The tech mounted my TV on an existing wall mount. Previous TV was also removed.

I can't even express how wonderful the Geek Squad team was in building the TV stand. Hundreds of pieces and they worked non-stop and I now have a beautiful TV stand in my living room - thanks to them. The Geek Squad is one of the best investments/purchases I have made.

The Techs did a great job installing my TV and showing me all the features.

Easy and clean install for getting my tv mounted over the fireplace

This technician did a great job and was very helpful and neat as well.

We are overwhelmingly pleased with our service & with the Best Buy Team. The agent set up our new tv & unfortunately it was defective. Best Buy wasted no time haggling about the issue but immediately had the agent install our new tv! Best Buy Thank you so much !!!!

Service request fulfilled. Geek squad has always come through for us.

I purchased a new TV for my uncle For Christmas2020 and almost forgot that I had one a warranty on it geek squad was amazing when they came out and I will continue to pay for the new geek squad service because they do do a great job amazing work

Professional, friendly and expeditious. I would recommend the Geek Squad to friends.

The guys were quick, friendly, and placed the mount as we requested. Also very clean, and didn’t leave a mess