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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 785 Showing 15,681-15,700 of 38,693 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV, all went just fine. Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service Again, techs had tv mounted and connected in 30 minutes, granted mount was already installed

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very helpful and professional. I give them a thumbs up. I’m glad they serviced my home. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team were in and out in no time. They were very professional and on time. Will continue to use Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were courteous and professional. Installed everything quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Mounting bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic customer service and installation of TV and soundbar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Joe's tv/wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and experienced agents who efficiently installed the wall mount and tv. Clean and well-positioned for the room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, skilled, friendly technicians. A pleasure to work with!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad provide excellent service and mounting the tv on the wall. And clean work

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    1of2LargeTVmountings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It all went well, except after they left (a large job for me that day) I had to swap out the cord connections for everything to work properly,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake and Henry did a fantastic job. They arrived promptly on time. They were very neat and communicative and explain how to use the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great. They helped with setting everything up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad mounted my tv quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and polite. They were quick and mounted my 55” Tv in my family room with ease

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for bedroom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a perfect mount for a bedroom where you don’t need to tilt. Very easy to assemble and enough room to pullout.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad put TV wall mount up, quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this wall mount for putting my TV up. The Geek Squad people assembled it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was quick and efficient.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents came to the house and went to work immediately installing the wall mount and then installing my new Samsung 55" TV onto the wall mount. They connected all the wires, making sure all my equipment was hooked up and working properly!! It was a great experience, and I feel it was money well spent, These people really knew what they were doing.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      This is a great example of how the Geek Squad can make life easy for our customers! Having a new television and components installed is always exciting, and we hope you are enjoying the new setup. Thanks for stopping in to provide a review,and we invite you back to shop with us again in the future!

  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and helpful! Made sure I understood everything

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech that came to do my tv setup was awesome. very informative and patient with mess of wires from previous tv set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Bought a great tv and a fabulous price… they came for set up when expected, worked quickly and carefully! It’s why I go to Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad team are awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Team installed our TV and sound bar...using appropriate safety measures during the COVID-19 Pandemic. They were professional, courtesy, and kind. We were so happy to see them come out to our home after two months of waiting! They made our week! Thank you so much. It's the little things that are really the big things!! :)

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.