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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 789 Showing 15,761-15,780 of 38,692 reviews
  • Rated 5 out of 5 stars

    Terrific service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't say enough good things about the level of service we received. Thank you Geek Squad. You went above and beyond to make certain that everything was perfect. Our new TV looks great, thanks in part to your terrific mounting job. We'll enjoy it for many years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KennyH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service by geek squad. Arrived in timely fashion and installed new equipment quickly and professionally. Explained all functions step by step and went over them thoroughly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service not up to Best Buy old standards

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the TV via an excellent Wall mount but left me with a minium of instructions to gide my use of the TV and remote. Have been unable to contact Best Buy or Gek Squad to follow up on the installation and set-up. I receive no replies to any question I try to make to them. Very unsatisfactory for amount they charge!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Frame tv and back box install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted frame tv and back box, job well done. Looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. I hung this TV above my mantle. The picture quality is amazing everyone is at all when they see it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed the wires

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an excellent job putting the wires through the wall

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV over the fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys did a great job of instillation and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When there was a problem with my order and the wrong item was installed, a second team came out and replaced it with the correct item. Free of charge and no hassles or extra paperwork.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Mount service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is always nice and professional. Very knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and connected my devices. They were great

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the annual fee. Installation was very professional and easy to schedule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job mounting the TV. Definitely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Beat mount and Geek Squad service on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment was to mount our current TV in the bedroom with the Sanus mount

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The installers did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, courteous and efficient. They arrived on time and gave ample notice of their arrival.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad showed up right on time and mounted and configured my TV in no time at all. They were fast and efficient. Very happy with the professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good high quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a God send. Both my partner and I work full time and have 2 kids. I am not very handy and this service with the total tech membership has been excellent for me when I bought a new home. We are using It frequently to set up various devices and appreciate the expertise the guys show.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Mounting Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was great and answer all my questions I had about mounting the tv. Thanks :)

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Quick, easy. Arrived in time, very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and quick. Will use again for future mounting.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and knowledgeable. Fast install and set up.

    I would recommend this to a friend