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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 789 Showing 15,761-15,780 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were nice, prompt, professional, and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast install and very helpful. They offered options for hiding the cables if I decided to do that later.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    No problem installing tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very knowledgeable and installation seem easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was amazing! Took care of the TV very well!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer arrived on time, worked quickly and got everything working well. Every installation should be like this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed very professionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad of Jay and Austin were terrific. Would highly recommend them for your install.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did an excellent job. They were friendly, professional and very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome crew and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was great and fast. Never had a better and more professional installation crew than these guys. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A friendly representative came home and hung the TV on the wall in a matter of minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job of mounting our tv in a new condo.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent. I made a great choice hiring the Geek Squad to do my install.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that installed my huge Tv on my wall in my man cave did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did such a great job mounting our new tv. Quick setup too!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came out was great and very professional this guys deserves a raise he was awesome

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a big TV (75" in this case) in an upstairs room, this service is well worth the price, unless you have a helper. Getting it up the stairs and onto the wall is a two person job, no matter how clever you are. These TVs are big, heavy, expensive and fragile. Two caveats: 1. Specify a Geek Squad crew rather than a third-party crew; 2. Make sure everything is connected and working before they leave, or you might spend your time fiddling with connections and pairing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Mounting of Large TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job, perfectly straight and centered over the fireplace!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was perfect!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were perfect, on time, friendly, competent, and quick. Five star service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad got me up and running!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV. It works well in my space!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all my devices. Here's the thing though. I purchased a new wall mount, not knowing that my old mount would work. They didn't bring my new mount with them. They told me that the one I already have will not only work just fine, but that it was better than the one I PAID for. They told me that they would see to it that I would be refunded for the new one. Five weeks later, and I still can't get them to give me my money back. Great business model. Cheat your customers whenever possible. Thanks for nothing. Literally nothing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    GS tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad showed up on time and did a nice clean install and TV set up.

    I would recommend this to a friend