Customer Ratings & Reviews

Friendly and intelligent! Mounted my TV in a jiffy.

I paid $249.00 for he TV installation/set up and $99 for Soundbar installation and set up at the Appleton WI store. I had a friend come to my house to enable the technician to do the work as I am in the middle of the move to my new place. The equipment was mounted but no set up was done and all boxes were left for me to dispose of. The website and the folks at the store stated after the installation and set up w ere complete the technician would clean up the area. As I was living 850 miles away at the time i tried to reach the store to discuss the situation. You cannot get to the store via telephone, you are directed to a call center. The call center couldn't help as the purchase was done at the store. Ihad the call center employee contact the store manager and ask him to call me back. I was told he would call back momentarily. It has been a week with no call back. In addition I was sent a survey on my experience. I stated the above. The survey asked if I wanted Best Buy to contact me. I asked for a call back no call back through this channel as well. This has been the most frustrating purchase I have ever had. I would in no uncertain terms tell the consumer that Best Buy does not live up to its obligations and makes no effort to make things right on a $5000 purchase. Shop local with professionals, not amateurs

The geek squad took care and concern with mounting my TV.

The agents were awesome! Friendly and explained very well

Friendly service, on time, fast and efficient service.

Outstanding job, they were on time, professional and did a great job.

All i did was push the remote after the geek squad left.

These guys are awesome! We had the absolute best experience! The team set us up quickly, and it looks great.

Professional and responsive during installation. ..

You don’t want to mount things yourself too many things can go wrong.

The representative that installed our TV was exceptionally proficient.

They did a great job mounting my TV. It is neat with no cords showing. I would highly recommend.

It was great. They came in and installed TV in the bedroom and cleaned up. Thank you

Tv mount & sound bar came out clean. Job was fast and easy. Looks amazing!

Had GeekSquad come and take my tv down and remount it in a different location in my house. It is a 85” TV. Whoever did the install (I was not here, my wife was) either missed the stud, or over tightened the bolts. My drywall wall started to cave in. I contacted bestbuy and the soonest they would come and take the TV down was 3 weeks later and by then the TV would have likely hit the floor. I asked if there was anything sooner as I’ve had children in my house as well as pets. The answer was no. I then had to contact someone else to help get the TV down. We started the insurance claim and was told I would hear from them within 72 hours. No phone call, no email, nothing. I then reached back out to them stated they let them know and to look for an email, and the email never came. I was then told that I would need to front the bill to have the wall fixed and then send the bill to their insurance. Again, I find that unacceptable as I should not be responsible for their mistake.here I am almost 5 weeks later and still no communication.

Guys hung my oled tv on the wall. Fast and efficiently. They cleaned up after themselves. Nice guys

The agents were awesome they mounted my tv and setup my Roku. They were fast and friendly

Quick and and clean. Came in did their job cleaned up in half an hour. Even took the big tv box away saving me some headaches

Fantastic customer service and top notch geek squad installation team! i love the TV!

Great job done by the Geek Squad team. On time delivery and professional installation. Thanks Francis.