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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 797 Showing 15,921-15,940 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation was great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was great and connection to the new tv was great, the installer was courteous and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install and haul away staff are a joy to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech was great. He was nice and professional and did a great job. Prompt. Very pleased with the knowledge and skill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did great! They set it up with care and made sure the TV was mounted with my liking.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Above my expections

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my new TV mount and TV carefully, precisely, and quickly and were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch service from my technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A++ service. My technician was on time, and he easily mounted my 77” TV and sound bar. No issues whatsoever. Professional and cleaned up after himself. He also made sure everything was working before he left.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tv Mouning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great TV mount! Really helps when moving the TV to plug in wires and better viewing angles highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Hail geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and professional staff. Wore foot booties and vacuumed up when finished. Very pleased with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted it on my wall. They routed the One Connect cable through my wall conduit. I did not need instruction in connecting it to my smart devices, but that all worked right away. I continue to be a loyal Best Buy customer. I would not buy this anywhere else.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    awesome service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast, expert service . They where on time to my house and after installation cleaned up all there mess.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work, quick and professional. Second time I have a TV installed by the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Professional and prompt service. These guys were on top of their game!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a fantastic job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounting system is ideal for where we placed it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Complex multi install done beautifully

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very complex order executed beautifully. The Geek Squad arrived with some items that were purchased in the store that were not compatible mounts for my new televisions and I thought for sure I would have to reschedule the install. But not the case! They drove to the store during a power outage and picked up the right items and completed the install. Very impressed.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Our goal is to always provide the best experience possible. There are some situations where incorrect items may have been purchased or sent, and it is good to know the Geek Squad Agents went above and beyond to get this resolved. We hope you are enjoying the new televisions, and thank you for trusting Geek Squad to do the installation. We appreciate you taking the extra time to leave a review with us, and we look forward to serving you again in the future!

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is hard to please and the guys did a great job mounting the tv

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent installation experience!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents installed the bracket in a very professional manner.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I'm missing something

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first represetative did not get all the items needed so I found out and a second person got it right

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    FAST ACCURATE SERVICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the new tv and existing tv to wall absolutely the greatest service ever. Looks perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job when they came and mounted the tv

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome professional, clean and knowledgable. I highly recommend them

    I would recommend this to a friend