Customer Ratings & Reviews

I had a tv with a Sanus tv mount installed onto our fireplace hearth. I also had a Rocketfish universal soundbar mount installed. I mentioned that I would like to get a soundbar at a later date. Techs suggested the Sonos Beam 2 might be a good choice. While mounting the tv one of the techs broke off part of the fireplace hearth. (accidents do happen- and I had the fireplace fixed, I was given their insurance claim information) Later I purchased the Sonos Beam 2 soundbar at Best Buy. This soundbar has a mounting configuration width of 6 inches, the minimum width for the Rocketfish universal soundbar mount is 6.6 inches. I went back to Best Buy to return the Rocketfish universal soundbar mount and purchase the Sanus soundbar mount for the Sonos Beam 2. I asked for assistance. I showed all my receipts and they said I wasn't charged the Rocketfish soundbar mount installation. The supervisor was not timely in resolving the issue and I found rude. I am paying again for removing the Rocketfish universal mount, installing the Sanus soundbar mount and connecting the Sonos Beam 2 soundbar. I think there should be better communication with the techs and the management as far as the which soundbar mounts work with which soundbar ( at the store the supervisor said the rocketfish mount will work with the Sonos Beam 2, "but it will hang".) The techs installed the tv and mount well, (still better communication is Needed) , but a supervisor's rudeness is not.

The agents were knowledgeable, helpful and respectful of my home.

Install team were excellent and did a great job including clean up afterwards.

Geek Squad did a great job, they were patient with questions, explaining features and adjustments.

The agents mounted my TV and did a great job. Very Courteous.

Our installation was perfect as usual I wouldn't go without Geek Squad.

The agents mounted my tv and set it up. They were very courteous, efficient, professional and helpful. They

Thank you Geek Squad for a great install of our new tv. I love that the wires are all hidden. Very professional!

The installers were on time and got the job done right. Very professional.

Alex & Brandon did a phenomenal job wall mounting the 85” TV.

Michael and Chris were very professional and helpful and cleaned everything up after like they were never here!!! Excellent!!!

This is the sixth home set-up I've arranged through Geek Squad - the first five were great, five stars! This one wasn't great - yes, they plugged in the TV to see that it works, mounted the TV to a table top swivel stand(and they assembled the stand) and set then TV on a cabinet. They attached my DVD player (but didn't actually try it to make sure the hookup was right). They attached a Roku Ultra device that I purchased with the TV but didn't explain to he how to use it really. They didn't show me the ins-and-outs of operating the TV (I still don't know how to get to channel 10). Best Buy phone support said a manual for the TV is only available online. Great. But what's the URL I go to in order to download it? I guess from now on if I arrange for in-home set up I will have to make it very clear that I expect to be shown how to use the equipment.

Service rep was fantastic. Friendly, professional, ans efficient

The team was knowledgeable, efficient and very neat. The cost ended up way more than originally quoted, a little shocked, but had no choice but to comply.

Quick install - very courteous and knowledgeable, highly recommend

The agents well were informed and mounted and installed the tv professionally and efficiently.

The team was friendly and did an amazing job setting up the equipment. They exceeded my expectations!

These guys did a great job. Measured it out. Asked my opinion. Even lowered it when I asked.

Excellent service! Bought a great tv and a fabulous price… they came for set up when expected, worked quickly and carefully! It’s why I go to Best Buy!

Great fantastic awesome couldn't have done it myself glad I got it done