Customer Ratings & Reviews

Installer did a great job. He sat up my tv for me also.

The agents were prompt and polite. And most of all the job they did was EXCELLENT

My tv was installed, turned on, and found it had a crack in it right out of the box. No issues getting them to arrange exchange since they were the only ones to handle it. No having to try and say it wasnt my fault cause i never touched it. Worth getting this service for sure.

The technicians mounted my TV without incident. The process went very smooth.

Very professional and knowledgeable on hanging the TV

Installers were friendly and very efficient at their job. Felt comfortable with their knowledge.

I had purchased a new 65" Sony TV and about a week after it was installed began having a problem. I called tech support and told them what it was doing. They scheduled to have the crew come out and replaced the TV with a new one. The guys that came out were very professional and knowledgeable.

I had a TV and amount installed. The guy was very professional and helpful. He answered every question I had he set up the TV show his how to maneuver through it provided us a number to call in case we needed help he provided excellent service I would definitely recommend.

The squad mounted and connected all tv's and all equipment. They were friendly, professional and super helpful. They helped with app installation and helped to connect smart home devices. They went above and beyond to answer any and all questions. They even returned to verify their answers.

The agents unpacked my TV and placed it where I wanted it. Very good job.

Alls good. Installation was & is good looking very well installed, working very nicely an agents cleaned up good

The agents did a great job of accommodating to the install and getting the job done effectively. Job well done.

Very timely, came well prepared and was very knowledgeable about the product!

They did a good job. I had to guide them a little bit but the service was ok.

Agent did a outstanding job real friendly easy service!

they where very professional, and very friendly. they had great advice for future products that go with this

knowledgeable installer with a great personality and a professional

The agents who showed up were great - no issues there. Instead, the problem turned out that the studs in my wall were metal and they weren't allowed to hang using those. (The TV I purchased had instructions for how to mount in that situation - including a separate kit for doing it.) So my issue is with the process involved with the TV mounting. I'm not sure how to best address this issue. I suppose the installation crew could have a plan for mounting whether the studs are wood or metal. That seems like an easier solution than having someone come to the house a day or so earlier to check whether the studs are wood or metal. If you're interested in the actual installation, we did it using input from a couple of sources. First, we got a piece of 3/4" thick plywood and mounted that across three of the metal studs. (The TV mount only uses two studs.) This allows the weight of the TV to be spread across all three rather than just two studs. We used screws/brackets specifically designed for metal studs to secure the plywood to the wall. From there, we attached the TV mount to the plywood. Once secure, the TV went on easily. No issues so far with the mounting.

The installer showed up on time, communicated well and put up the TV with the mount quickly. He took the time to show us how to use it and set it up. He cleaned up after he was done and hauled away all the cardboard. Thank you Geek Squad!

Everything was great, very professional. But, the tv is not even(straight).