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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 836 Showing 16,701-16,720 of 38,694 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent that came did an outstanding job and answered all of our questions

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did an excellent job installing 3 televisions

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    JRL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an excellent job mounting and it works as expected

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went above and beyond. Even went to the store to get an extension cord for me

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job relocating from one area of my home to another area

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mount Me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy and works very well with a 55” tv. Easy install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and friendly !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The total protect team were awesome ! Friendly on time and helpful ! We had to switch the adress last minute and the customer service on the phone made it happen easily even tho I’m sure he had to do extra work with all of the details we needed to do along with it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    60 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job hanging my 60 inch tv, fast and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two geek squad/Best Buy employees that came out to my house were very professional and helpful. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hooked everything up and we’re very helpful advising as to how to use tv, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV,sound bar on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable , friendly and professional. Installed large already owned TV, new sound bar onto wall over fireplace.. Easily set up my peripherals and explained everything well. While here I asked for their recommendations for bedroom TV and mounting in cabinet. Gave me great advice and I liked being able to order through them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a quick installation and health safety was never a concern having them in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was the Best! Definitely knew what they were doing. I had concerns with the mounting of the TV, before the installation, because the wall is 100 year old plaster and over the fireplace. These guys weren’t phased. Fantastic work. SO happy I let the Pros do the work. Completely Satisfied with the work, explaining on the set-up of the TV, and sound bar. Again very Satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were patient and ensured 100% satisfaction before leaving. I say this because I purchased a Kanto TV wall-mount that would not install correctly without the TV being off-center. Luckily they were able to use my existing Best Buy brand TV mount with end result of a perfectly positioned TV.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The service technician was so professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleased with the service and the technician was very professional and courteous. He arrived on time also

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GEEK SQUAD!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job mounting my TV and connecting it to all of devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    smooth, it works well, I had no issues and I highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Love my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is in the perfect spot, delivery was great very professional

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Awesome job … and quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted and connected an 85 inchTV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Grest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV mount works great with my new TV. It was Easy to install.

    I would recommend this to a friend