Customer Ratings & Reviews

Nobody does it better than Best Buy. “Precision crafted performance,” hire them. It’s a worthy investment.

The team did a fantastic job! They were very nice and professional.

My tv was mounted on professionally and properly with sturdiness

They technicians from geek squad wete knowledgeable and friendly

The geek squad was awesome! Very respectful of our home.

Agents very courteous and and answered any questions. Very impressed.

Were very professional installing the TV and all the wiring but left without giving full instructions of how to operate and or even any paperwork took all the boxes and all the paperwork and left if something happens I'll have to call him back as I have no paperwork to figure out what's going on

The installation was very neat and clean. Utilized since I was getting a 75 inch LG installed. Professional team. However a bit expensive.

Kevin was very conscientious and got the job done right. Highly recommended.

Very unsatisfied. I have a full motion mount and the installer (understandably) put the wires behind the sound bar but with zero slack. If I pull the tv out or turn it it pulls the wires against the soundbar almost ripping it off the wall. My full motion mount is useless. My subwoofer doesn't "woof", The volume on the Directv stream remote now doesn't work (it did before). I did retry to reinstall. Everything was already synched to my tv working perfectly. All I wanted was the mount and TV hung. Installer reconnected to his own personnel preferences. When he connected my Directv stream remote, I had to turn the tv off a second time because it only turned off the soundbar and my stream box only, not the tv. I need a full refund and proper reinstall. I will acknowledge he was ontime, polite and professional.

Process was super quick and painless. Reps where very friendly and professional!

Amazing knowledge, customer service and fast service!

The agents were very friendly and very profesional

Geeksquad agent asked what I expected and would like. He made it happen

Thank you it looks perfect ! They did an outstanding job!

Install techs were very nice and friendly. Tv mounted… crooked. Left side is about an inch and a half lower than the right. Currently on hold with geek squad to see if they can send someone out to fix this. They will be out to fix on Friday - 2 days from now. At first I thought the tv was looking crooked from being pulled out and tilted down, after pushing it in and straightening the tilt, it’s still obviously crooked. Definitely should have checked everything well instead of assuming it was installed level and it was just the angle it was set at. I’m hoping the fix goes well and I’m not left with exposed holes. Not happy with this installation but at least they’re willing to send someone out to fix it soon

Initial install went smoothly, however, when moving i found that there were errors with the install where hiles were drilled into the wall that werent used. Id say i would use the service agaon but make sure im watching closely to ensure this doesnt repeat itself.

The agents did well! I am satisfied with the outcome

VERY professional, on time and doubled checked the placement before mounting.

I got a 65" Sony TV from Best Buy and I ordered a premium TV installation. I made an appointment on July 13th. Geek squad send a third party company(his name is Dave- he did not give me a business card or company name!) my house to install my TV mount. He came and checked my house and he told me that he needs more tools to do installation. He said he is coming back July 19th at 9 am. He came at 3 pm and he just installed TV mount. He damaged my wall for wire installation and he told me again he needs more tools to finish it and he promised me to come back next day. Next day, I could not hear anything from him and I called Geek Squad to make complain. They hold me almost 2 hours on the phone and hanged up on me. Next day, I went to Best Buy store in Salem, NH. I talked to geek squad manager and I explained everything. He called geek squad and they told me I got basic installation that`s why they did not finish it. I said I ordered premium installation and I told to Dave that too when he come my house first day. That`s why he did damage on my wall. Store manager told me that I have to pay extra for wiring and I paid it. He made another appointment and they send my house a geek squad technician. He checked my house and he said that he is not an electrician. He did not do anything and he left. I went back to best buy store again. I talked to manager and he told me that they made a claim about my damage. They have to fix it and after that they can do my installation. By the time, I had another service for installation my projector. I told them the story about my TV installation. They checked my TV and they told me that it is not installed really safe. It might fell from the wall and recommended me that do not touch the TV. I have 2 kids at home and that`s really frustrated me. I really do not understand that why my installation still not completed yet. After my purchase, almost 2 months passed and still I cannot use my TV!!!