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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 854 Showing 17,061-17,080 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was a pleasure to work with.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were courteous, fast and efficient! Would gladly welcome them to assist me again!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech knew his stuff. He was neat and followed COVID protocols

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job mounting my tv. But nothing special. Not worth $140. You can find some cheaper to do this

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was fantastic. Great communication and expertise.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Efficient & Friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was terrific and satisfied all our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed with our agent.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great installing and mounting our TV. Several items I purchased at Best Buy did not fit and/or were not the correct items and agent had what was needed in his truck to complete installation. Geek Squad agent did a wonderful job. He took the time to explain the technology part of new TV, remote etc. Highly recommend using Geek Squad especially if you are not comfortable with technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed and mounted our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an excellent install by the two Geek Squad members. Very professional group of people. Very helpful too.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great - installed and hooked up everything needed in the house !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TWO PERSONS GET THE TV ON WALL. NICE SERVICE THEY KNOW WHAT THEY DO. WHEN YOU HAVE THE BIG TV, THAT IS THE SERVICE YOU NEED.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my 75 inch TV mounted. They took a long time to complete. When it was done everyone was in a hurry to be finished. Later that day in saw that the TV was leaning to one side of the wall. They had to come out and refix. Big thing with mounting a TV is to make sure you get all the charges up front because there is a separate charge for the mount, speaker mount, to hide the wires (cable only) and to hide the electrical. Everything was misleading. The installers did not charge me for the electrical do that's why I scored it a 4 instead of a 1.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job of placing our new TV on preexisting mounts. Explained TV functions and made sure we were good to go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that completed the install were great. Knowledgeable and professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came when scheduled and quickly set up my new TV. Wore masks and felt safe.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    GEEK Squad installed my TV quickly!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and installation was completed in a timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great work by the Geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job with the installation I would recommend to my friends

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV on the wall properly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for Large TV Installs = No-Brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB's installing of my TV and mount, regardless of where purchased, is a great service. I can't say enough good things about the technicians who did the install. My TV was large, 77". It's a no-brainier to hire the Geek Squad, who do these installs every day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kevin and Alex were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given this one star given that it has taken 3 attempts to get my TV mounted correctly. However Kevin and Alex came to save the day. Not only were they informative but took their time to ensure everything was set up correctly. HUGE thanks to them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85” wall mounted Sony tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hung my tv with no wires showing!!! Excellent job. Very knowledgeable and cleaned up after themselves!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv with no problems whatsoever - very courteous.

    I would recommend this to a friend