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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 856 Showing 17,101-17,120 of 38,693 reviews
  • Rated 4 out of 5 stars

    Geek Squad was great re wall mount for 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice guys. extremely clean and efficient, done in less than an hour...they did try to upsell me though...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    excellent quick service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted and connected my tv to my satisfaction and in a very quick manner.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a marvelous job installing our home Movie Theater.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very professional, did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took down my burned out 65" TV and installed new one. Hooked up my remotes, showed me how to use new one and, for additional cost, took away old TV and packing materials. I could not have done it myself unless I rented a truck. Good value.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job mounting my tv, sound bar, and bracket. Would hire them again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected my devices.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my devices. Was extremely helpful and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek flying square.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Create job done by the Greek squad, timely service, and full satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    INSTALLED MY TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ON TIME AND VERY PROFESSIONAL AND WALKED ME THRU EVERYTHING

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast and quick install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was on time and professional. Mounting is solid. No issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mounted tv and set up my devices,cleaned up as they worked

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Be careful what you order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this for my 90 year old mother in law to be installed at her residential living facility. the install was fine, but I already had a wall mount, but wanted a soundbar installed. first, although we ordered everything needed, including the sound bar mount, it came in different times and one critical piece never arrived (sound bar mount). Did a UPS track -- they said it was signed for -- but the name of the signer was unknown. But UPS said talk to Best Buy. BEst buy said talk to UPS. So we ended up ordering a second mounting bracket for the sound bar. After paying for a premium GEEK service -- thinking that would also include sound bar installation, we were told no, and had to have a second visit by the installer. We ordered on line -- which was also held against us -- our fault (we were told) for not going to the store to talk to a Salesperson before ordering?? Isn't the point of on line to save time and money for Best buy and us? The installation, once all the caveats are taken into consideration, went fine.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    quick mounting but unable to hide the cords

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guy, TV looks good but just disappointed that the cords had to place in a white box vs hidden in the wall

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Huntland

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciate the explanation while the install was in process

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best service ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys who set up my wall mount & tv were great did everything I asked and even fixed my toilet

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Erik did a great job. Very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The power of Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, efficient and helpful. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't know what to expect as this was my first wall mounted TV and the first time I had used the geek squad, let me just say that I was very impressed. Not only was the job done exactly as I had hoped, but quickly and efficiently. The geek (technician) helped in every aspect and once finished, I could dive right into my new toy as every streaming account of mine had been activated. I'd use them again without hesitation.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were on time and professional. The tv look great.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick and Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were pretty cool and mounted my TV without a hitch. Nice and quick.

    I would recommend this to a friend