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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 858 Showing 17,141-17,160 of 38,694 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent service by the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents wall mounted my 77 inch TV, and setup my components.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job Very professional. Everything worked perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was perfect. The technician came to my house and asked the questions necessary for mounting the TV where and how I wanted it. Then got to work and finished, what I considered a complex task, very quickly. It has been several months now since installation and I am as pleased now as when it was first mounted. I could not be more pleased.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed in the communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company was great but no one mentioned to me that we had to supply the mounting bracket. For the cost, I thought it would have been included. I received multiple for.s of communication on how to prep for the installation and NEVER did it say to have a mount ready. Had to reschedule after they arrived so that I could purchase a mount.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excelente

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will definitely recommend having BB set up television as service was speedy, professional, and done right.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After confusion on the order Which did not call for Geek Squad install, they responded very quickly and efficiently. However some of the features of the Sony tv (such as Airplay and HDMI 1) seem not to work and getting in touch with Best Buy support has been greeted with overly long wait times. (Sony software very confusing and difficult to work with and their online manuals practically worthless ) Great TV picture but not sure I’d buy anSony again. Feel Best Buy support very distant to get ahold of on minor problems

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad installed tv quickly and perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and knowledgeable Technicians, answered all of my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad did a quick and thorough installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended service, very professional and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Super crew!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The $200 was so worth the Geek squad replacing wall mount and mounting my TV. They did an outstanding job!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Agent was extremely polite, efficient and helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and connected it to my cable service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my big screen TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install with knowledgeable fun guys and great TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent workmanship and both installer’s were very skills at doing the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is the BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad ROCKS! The initial installation was spot on. Justin rocked it. Set failed ~ 2 weeks later. James, from Geek Squad visited to confirm DOA status quickly, recommending replacement. Geek Squad due to replace later this week!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and helpful. The TV looks great on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounted 75” TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employees worked with head office regarding mounting using tools supplied by Wall Panel company and quickly adjusted to another method to meet both my expectations and Best Buy’s requirements for safe mounting.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They cane in know what they were doing measured found studs, set it up and left it perfect. A+

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job mounting this! Better quick and professional. Cleaned up everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin and his crew came in a easily dealt with a couple of hitches in the plan smoothly. So efficient!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Job, A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were prompt and polite. And most of all the job they did was EXCELLENT

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were excellent! They took the time to mount the TV exactly in the middle of the wall in my den.

    I would recommend this to a friend