Customer Ratings & Reviews

They were on time, professional and outgoing. Did the job with precision.

We loved this product, it was perfect! It works really well and was easy!

The guys took time to remove a speaker that was in the way and pulled the wires for a new center speaker. They even made a recommendation for the new one. The mount looks and works great! Giving room for center soundbar.

They took down my burned out 65" TV and installed new one. Hooked up my remotes, showed me how to use new one and, for additional cost, took away old TV and packing materials. I could not have done it myself unless I rented a truck. Good value.

Cody explained everything to me in detail. He took his time and answered any questions I had.

I love the picture. I'm glad i had the Geek squad to set it up because for me it was a nightmare to get through the setup and getting used to h9w to use it. It is a pain because i have to use both the tv controller and the AT&T controller to watch the cable shows. If i would have known how complicated this tv was i would never have bought it.

Great tv. Awesome remote. Beautiful picture. Great sound

The agents installed my tv and connected all my devices

Professional, courteous, excellent workers - would definitely recommend

they was fast did a great job putting my tv on the wall

I negotiated the price and installation specifics with the sales associate in store. Three days later, I received a confirmation call. The associate and I went over the everything a second time, including installation locations inside my home and equipment integration. According to the time line given to me, I was expecting to get an email the day before the delivery to confirm the time. Instead, I received a call from the technician. He reviewed the work order, just as the previous 2.associates. He asked about installing over a fireplace, just as the other 2 had. This time, he told me that there would be an additional charge to complete the installation because of the fireplace. It's important to note that I'd already discussed the fireplace locstion with both of the previous associates and there were no issues. This wasn't a new fireplace installation, rather an upgrade. The original fireplace installation was completed 2 yrs earlier by Geek Squad. I informed the technician that I'd already had this conversation twice earlier and that there were no issues. He then told.me that he didn't work in the store and that all he could do is charge me. He said that he couldn't come out unless the additional fee was paid. This felt like extortion to me. I asked if it was too late to cancel the whole thing. He told me that I'd have to do that in store. 30 min later, I went to Best Buy on Woodruff Rd. to cancel the purchase. I spoke to the associate at the register and asked for a refund. While she was completing the process, I asked to speak to the GM. He arrived, before the transaction was completed. He listened to me; as heated as I was at the time, I'm sure that was an effort. He explained what went wrong with each interaction with his associates and the Geek Squad technician. He offered to comp the additional cost and to keep the delivery/installation time for the following day. The Geek Squad techs arrived the following day. The installation was completed im a timely, efficient manner without issues. I did take the time to observe the fireplace installation specifically. With the exception of new measurements for the new bracket, there was no additional work required. After the installation, the Technician explained things in more detail. He informed me that existing communication systems didn't allow him the ability to make the right call or to change anything. He said that he saw the notes in the system indicating that the fireplace installation had been discussed by both of the associates that I delt with prior to his call, but he still had to collect the additional fee. While he was there, I decided that I didn't need the additional sound bar that I'd purchased for the bedroom. He told me that it would return it for me. He did say that it would take a few days to run through the system and to appear on my card statement, (bet you know where this is going...) So 2 weeks later I called the number given with my receipt to find ou why my return hadn't been processed. The accociate informed me that the return had been initiated by the Geek Squad technician the following day as he'd promised, but some internal error had kept it from being allocated properly. She told me that it would be rectified within 24hrs. She even sent me email confirmation of the return and the timeline. That was on a Thursday morning. I didn't receive the credit until the following Tuesday at 2:30pm. Best Buy has always been my go to spot for anything electronic. Never had a problem before. This experience took all of the joy outta getting new gear. I get that structures and offerings do have to change to keep up with economic and market changes, but when you cut offerings that people love, (ie: the club membership that included installation) and then put your employees in positions where they have to lie and then point fingers at each other, you lose. You lose revenue, you impact customer loyalty and most importantly to this conversation, you lose me.

The guys arrived promptly and did a great job installing the 70” TV right where I wanted.

James and Tyler were awesome. Very professional and knowledgeable.

My TV’s were mounted nicely! The guys were very good at their job!

Agents did a fine job. No complaints. Nothing like letting the professionals do their job.

The two employees installing our TV were amazing. They were so skilled, so personable, and so responsive to our requests. Best Buy would be lucky to have all employees exhibit the same customer service as these two exhibited. They were professional, knowledgeable and fun. We hope to see them again when we make our next purchase.

The agent was very efficient in setting up my tv. He answered questions and made sure I understood the tv capabilities. Interfaced the new tv with all my devices and satellite service without any trouble. He was very professional.

I didn’t have a problem with the mounting of the tv, was fast and neat

The agent installed the equipment and mounted the tv.

Everything we expected and more....easy installation & operation...