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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 879 Showing 17,561-17,580 of 38,692 reviews
  • Rated 5 out of 5 stars

    Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional, friendly, and efficient and exceeded my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came out for installation did an exceptional job! Went the xtra mile to install sound bar!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Tv holder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic tv mount. Does the job. Was easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mounted my tv without hesitation very professional and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Was Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was quick and super knowledgeable when installing our TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my 83inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a wonderful job mounting my 83inch LG. They made sure everything was connected and working before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The gentlemen we’re very polite and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Definately would recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Tv was mounted over the fireplace and the installer was prompt and tidy

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job!! They understood exactly what I needed done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service, terrible scheduling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The actual service appointment was great, but the scheduling of the appointment was a complete nightmare. The time and date were rescheduled 4 times in 12 days, and for the last delivery date, I had to call in to see if they were actually coming because I received no notification until the tech called when he was on his way. Luckily, he called at the beginning of the window.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great!! From the contact concerning arrival time and set up was great!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Save yourself the stress

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guys are great and very professional. They did neatly and in very short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad totally professional and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Reps mounted and connected everything, showed me how to operate my new tv and sound bar. Proffesional service, all wires hidden. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt, knowledgeable & efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. These guys knew what they were doing and did it quickly, answering all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Everything was smooth and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV quickly and connected it to all my devices

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 3 out of 5 stars

    Website misleading

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Kenny was outstanding, I can't say enough good things about his professionalism, courtesy and work product. However the services listed on the site are very misleading. I find it very doubtful that anyone settles for the basic installation that is on the website. Best Buy should be more upfront with the different options that will likely be needed.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and connected everything!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for what you pay, work good, ez to install it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted and setup was flawless. Thanl you so much for great servic3.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Why not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you spending thousands of dollars on a big screen TV do you want to chance dropping it

    I would recommend this to a friend