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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 892 Showing 17,821-17,840 of 38,693 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They did it quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my TV and it works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Swell!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and professional. Tv looks great..

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, easy, professional, and free with the Total tech support.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mounted my tv without hesitation very professional and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy people did a great job with the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great product /service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went without a hitch. Installers were timely, professional and accurate.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 1 out of 5 stars

    Geek Squad was AWFUL and clueless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad should know about the products they are installing. They were clueless. They installed our TV mount and were supposed to hook up our new Sony Bravia TV. First, they did not know that the TV works with Alexa, and they should have known that. Second, they hooked the TV up wrong. After they left, the TV would not change channels and no longer worked with Alexa. I called the guy back after he left, not even 30 min later. He refused to come back and fix it and do the job right. He REFUSED. Sooooo not right. He said he could come the next day, but not that same day. If he couldnt come back out, he should have found someone that could. The joib was not complete. Awful customer service. Your the Geek Squad. Your supposed to do the job right. You dont mess up someone's TV, and then refuse to come back out and fix it. Luckily, my husband came home and fixed everything. Geek Squad was useless and hooked the TV up wrong.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great technicians, did a great job and explained everything

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Xxxxxxxxxxxxxxxxxxxxxxx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did an excellent job!xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    mounted tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    took awhile to get the logistics ironed out but did have it for the big game

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went as expected and helpful staff. Happy customer.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted tv over fireplace. Great service and arrived promptly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did I a great job!! Between our salesman and the Geek Squad we are very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a very good job on the installation of our tv and wall mount. Would use again!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Repeated delays, excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some difficulties with scheduling delivery. Excellent installation.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Save yourself the stress

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guys are great and very professional. They did neatly and in very short time.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but more than originally quoted. Team was on time

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    WELL DONE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, no mess, covid safety applied. The Geek squad was outstanding!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad who came out were super nice and did An excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install worth it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed this knew what they were doing and they were fast!! Thank you for the perfect install!!!

    I would recommend this to a friend