Customer Ratings & Reviews

I had the Geek Squad set up my TV as it was a high-priced item that weighed a lot and I wasn't taking any chances with it arriving damaged or damaging it myself. The installers were nice and polite and replaced an existing TV over the fireplace so I thought it wasn't going to be a big job for them. However, they wouldn't run a new upgraded HDMI cable (that I had purchased separately) through the walls saying it was out of scope of the standard installation. More annoying was that when everything was hooked up the audio just wasn't working through my receiver using the ARC outputs. The installers simply attributed the issue to ARC being inconsistent and an unreliable hook-up in general. I disagree with this as ARC has become the primary method of audio hook-ups these days and has better potential than the older optical option. They left with me thinking I might have to resort to the TVs own speakers or some other method but within about 15 minutes I figured out an audio setting on the TV that allowed the ARC to work just fine with my receiver. I feel that the Geek Squad installers should have known about this adjustment (I did share it with them afterward). Also, when signing up for the service, if there is a placement and configuration that you must have, be sure to let them know when ordering so that everything can be set up and priced accordingly before the install date.

After having a tv mount that you couldn't get your head behind the tv, this is great.

The agents were awesome! Would highly recommend them

The Agents mounted my TV's and cleaned up after themselves

The guy did a great job mounting our TV. Thanks and we will use again

Our installation expert was on time, professional, and friendly. He explained how everything works, educated my guests while installing and did exactly as i asked making the frame and controller component completely unified as one unit. His cord management practices are better than expected.

Awesome Mount! Love this thing - had Best Buy install it for me. Last mount I had on this 75 inch Samsung didn't pull out, swing and was tight to the wall so I couldn't connect anything to the TV once it was mounted. The new mount is just perfect and was so nicely installed by the Best Buy folks!

Highly recommend Geek Squad for all your installations

Delivery team was awesome. They were on time, professional, friendly, helpful explained each steip and did a great job!!!!

I had Geek Squad install my 65" Sony TV and I'm very happy with my decision to do so. They showed up promptly, installed the mount, bundled the wires, corrected the connection I had done wrong and were out in less than an hour. By the way, I would strongly suggest you consider the annual program as it almost pays for itself considering the added value benefits. Nice Job!

The installer mounted my tv as requested and connected it to my fire stick .

Pölite, efficient, kept to covid recommendations, very helpful.

They took great care in hanging my TV on the wall, and setting it up.

They mounted it perfectly and were clean and pleasant. Thanks guys!

Professional and courteous people. Did not take them long to set up and answered any questions

nice service came in and mounted tv very quickly!!

The agent mounted my TV and installed all devices. He was very professional

Very knowledgeable of the product and provided excellent service.

Geek squad agents are a must. They were Professional as they mounted the TV.

The tv I bought was having technical problems so with my Total Tech the replaced it, the only thing I was concerned about was the 3rd party company they use. I had just assumed the warranty was a Best Buy one, no isssues but I think the BB guys were more knowledgeable than the 3rd party outfit