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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 38,670 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Greek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very fast, and the staff were very patient and helpful in answering all installation questions. Very satisfied with everything.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad professional install 65” into stucco

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable service! Extremely professional and beyond my expectations. Notified us the day before of the time window and then an hour before they arrived. They completed the job quickly and we’ll below the expected estimate time. They wore their masks the entire time and cleaned up after install into stucco and above fireplace. I was also blown away by the level of professionalism and respect, which i find very hard to find these days. I will never look anywhere else again and will use geek squad without hesitation, as they were worth every penny spent. Seriously, don’t think twice and to with them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Timely and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently hired Geek Squad to install a television on a wall in my apartment, and I couldn't be more pleased with the service I received. From the initial inquiry to the completion of the job, the entire process was a breeze. The technicians arrived promptly, were courteous and professional, and completed the installation efficiently and with great attention to detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mounted Samsung done right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a wall mount because I was unsure of strength needed for a 50" TV, but it turned out we could use the existing mount, so we saved money there. Installation by Geek Squad rep was friendly and expeditious. Did all the settings for us in terms of best display for the room, and ensured all applications were working. Exemplary service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    THE BEST GEEK SQUAD TECHS!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs Dan and Chris were the BEST!!! They were very professional, polite, quick and very knowledgeable about product, installation, Best Buy programs, technology, computers etc. They hung my television and cleaned up and disposed of unwanted boxes. I just recently moved into my house and am still getting organized. I will definitely request them to come back to hang my other televisions when ready.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Check this out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was awesome. They were very knowledgeable and professional. The installation was quick and they also hooked everything up to my AVR and fine tuned it. A+ for the Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents Brooklynn and Jay did an excellent job installing my TV. Very professional and courteous… Thank You Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SONY 85” TV Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was timely, professional, friendly and were extremely diligent and knowledgeable on the wall mount and TV set up! Jonathan Holy was so helpful in getting our TV connected and up and running. We are thrilled with our investment in this TV!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent Work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Best Buy did an excellent job mounting my first smart TV. They were careful to find the stud and handled my 65-inch TV with care. It didn’t take long at all to get the TV mounted. I would definitely use this service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad excellent TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad were very professional. Before they came in the house they put on shoes covers. They asked me where I wanted the TV installation. They were very helpful. They asked me to sit on my couch to make sure it was the correct height. They also turned the TV on to program it. They also showed me how to navigate the remote menus. The small touches makes the customer feel good. I will always use Geek Squad for all my TV needs.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    DonnaM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the top.. We had Carlos Lugones install our recessed box for our frame tv.. He was impeccably dressed, well mannered, punctual , informative and very knowledgeable! In addition to that our bezel was delivered after tv install.. When It arrived I called Carlos and he was here the very next day to install the bezel..

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad provided superior service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this 55 inch Samsung tv for my daughter and needed to have it professionally installed. Geek Squad member Preston was amazing! He performed his work professionally and made my daughter feel comfortable and confident that the job was done well. In her words,”It’s perfect! Thank you!” Preston should be considered a Geek Squad Superstar!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of my Telly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These geek squad guys were great. They measured, made sure there wasn’t any other obstacles and they drilled exactly where the television needed to go. They then made sure all my devices were attached and working properly. They finally put all the wires neatly behind the television where they can’t be seen and they even took away the box. Perfect job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was quick and well done. They asked me how I wanted it and gave me advice on positioning. I couldn’t be happier with the service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Big squad installed my TV quickly and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service! The two gentlemen arrived ahead of time, and were very polite and knowledgeable. They consulted with me about the height that I would like the TV mounted, found the studs in the wall and gave me my horizontal hanging options, and have the TV mounted all in less than an hour. They offered to set up the TV, But due to this being a Samsung TV with the Smart things app set up, I could easily complete the step myself. I would definitely use the service again. Note: I did not opt to conceal my cables as I am still purchasing peripherals including a sound bar. I will conceal the cables later.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total professional job. They arrived on time. Came inside to see where I wanted the tv mounted. They got their tools and went to work. They hung the tv as close as they could to where I wanted it hung. With an 82” tv they insist on mounting it on 2 studs inside the wall. Anything short of that they can’t mount it. And they can’t hide the wires inside the wall do to fire code regulations. However they do dress the wire connections nice and neat so they aren’t Flailing around all over the place. I’m going to order wire wrap from Amazon to cover the exposed wiring. All and all the geek squad did an outstanding job on this project. They were as accommodating as they could be. Very nice and friendly geeks!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The mounting service was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tv looks great on the wall. The guys asked us where we wanted it hung and marked off where it would be and made sure we liked the spot before they started. They cleaned up after themselves and answered questions we had and helped us set up some functions on the tv. They have exceptional service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 4 out of 5 stars

    Convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were quick, wore booties, and even took the box when they left. Installed tv on table top with mount that i provided. The tv was a 77 inch so it was very useful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Cables is a no no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys was very nice and politely. I was 2 min away but the waited for me with no worries. And I was very glad for that. The work was done with no mess and very fast. I just wish they could put the cable inside the wall. I got the “Samsung The Frame” made no sense have this tv and keep the cables out. But the guys says the don’t do that. Only hang the tv on the wall. :/

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad service was phenomenal and they both did an amazing job at installing my new TV. Thanks

    I would recommend this to a friend