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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 905 Showing 18,081-18,100 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek Squad good - Samsung 55" BAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a 55" SAMSUNG. BE CAREFUL. Geek Squad is great, but the TV still does NOT work. Took an hour for the Geek Squad to set it up. Had to use two different remotes to use it. Two times, I couldn't get it to work. Geek Squad needs to come out again. It's been over two weeks and still does NOT work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came promptly, were very knowledgeable and very careful to ensure a clean installation. They went above and beyond the scope of their work and helped us configure our devices, and ensured everything was working properly. They also cleaned up afterward, including using the vacuum to clear up drywall dust!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The nicest humans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so kind and respectful. I asked question along the process because like anyone in their right mind, I don't want my TV to fall of in the middle of the night and die. They explained everything. HUGE plus was that they put on protective booties when they walk in the door to keep your home clean, and then they make sure to leave no mess behind. Super happy with the service. Well worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Highly Recommend this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very professional, did an excellent job and were neat and tidy.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    it was quick and he made sure it all worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent mounted the tv and helped set up the box

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thankful for Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was so professional, helpful and courteous! Without installation, I would have bought elsewhere. Very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person connected and mounted the tv did a good job clean no mess

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always wanted a TV on my wall and this TV mount is one of the greatest inventions ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    40" TV unmounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. The technician went above and beyond

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed with no issues. Quality product with a friendly installation team

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never be without Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough how great and professional the Geek Squad is. The two pros who came to our home to install and mount the new 65 inch 4K TV were just a joy to hav3 in our home, they used a mask all the time they were in the house. They made sure everything was working to OUR SATISFACTION. I have used the Squad before and will use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Mount my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys mounted my new TV on the wall in my new house

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    TV58Inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted in a given space. Easy to use but went for bigger one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job by Geek Squad!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad install my 65" Sony TV and I'm very happy with my decision to do so. They showed up promptly, installed the mount, bundled the wires, corrected the connection I had done wrong and were out in less than an hour. By the way, I would strongly suggest you consider the annual program as it almost pays for itself considering the added value benefits. Nice Job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Team was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job installing the TVs and would recommend them again to anyone lookjng to install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installed my TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and installed our TV in a very effective and prompted manner.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Geek squad installed tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mounted my tv and sound bar. They did not fix surge protector which I purchased from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad hung and installed my OLED. No wires

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys showed up to install my 65 OLED. Brought a kit and installed the wires in the wall so they don’t show and hung the TV on the wall. Looks great. They un-boxed it and did the whole deal including setting up the sound bar and other systems. Handed us the remote and showed us the key things to know. Very pleased with quality of work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very courteous and qualified installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs arrived on time and installed tv to wall mount quicklly. Setup and operation well explained.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were wonderful. Worked to make a very difficult tv To work

    I would recommend this to a friend