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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 905 Showing 18,081-18,100 of 38,692 reviews
  • Rated 5 out of 5 stars

    Awesome Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was Amazing, they explained what they were doing and were Very friendly and personable

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv installation exceeded my expectations.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mounted and installed my tv in a timely and efficient manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth the price!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was definitely needed and the technicians were did an excellent job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad representative, very knowledgeable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to mount my new TV using the prior mount. He was very knowledgeable about how to mount the TV AND how to program it, how it works and how I could use it both through the regular channels and my Roku player. He set up the new TV and its accessories and knew how to do everything quickly and efficiently. Thank you, Geek Squad Rep!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team members that did my installation were extremely professional and provided direct feedback and clearity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Complex Yet Perfect Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who arrived to mount the wall unit and set the TV up were incredible. Professional, efficient, and thorough, I wish all the service folk coming here were as good as these two!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad = awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very professional and did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time set everything up so perfect! They answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were courteous and professional as they mounted my tv on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    LG 55”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was neat and fast with delivery and setup of of the LG 55”

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great installation job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent couldn't have been more professional and skilled. Great job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Took 3 tries to have it installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st agent who was a third party didn’t know what spacers were and hung the tv at an upward angle. 2nd agent who was a third party couldn’t install a tilt mount ( he didn’t have the tools), 3rd agent was a geek squad member installed the tv with spacers but too high and left all the trash. Tv is beautiful. Just the whole experience with techs was a disappointment. Best Buy offered me a gift card for the inconvenience which I have yet received and it’s been a month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing a tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent professional service and install.kind and courteous

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tvmount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came I. And out on the tv mount and it looks good

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all the devices

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was completed professionally and on schedule.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These geeks did an amazing job on hanging my tv. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guys know their job very professionally and very courteous no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ezequiel was absolutely incredible in installing my device. Ezequiel was extremely professional and made me feel at ease that this job was done excellently. I really hope Ezquiel will receive some extra compensation/promotion for his incredible work ethic and positive demeanor. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed quickly and professionally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New TV and mounting. Installer Jason was fantastic!

    I would recommend this to a friend