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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 906 Showing 18,101-18,120 of 38,693 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Everything went well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and installed all devices. He was very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation Heroes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seth and Ken did an EXCELLENT job setting up my mom's new television. So professional and helpful!!!! When they were finished, almost nothing hand changed so that she began using the new television immediately. I will most definitely be requesting them for my next installation.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Fantastic geek squad employre

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and helpful. He cared about us as a cudtomer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad has happy customer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Colin and Kevin are exceptional Geek Squad employees. They worked hard to make me happy and satisfied with the wall mount of my new 49” X950H Sony. And they did. Very pleasant to deal with and extremely knowledgeable. If you are lucky you may get them for your next project.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional knowledge of our installation of our TVs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Something extra in this installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team we had completed our installation and went above and beyond in teaching us how to operate the the new system. Their patience and expertise when answering our questions were 2nd to none. Because of them we will continue to use the Geek Squad and continue to purchase items at Best Buy….Please thank them for us.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this mount and the price was right and install was fast

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Hassle free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got it down. No worries . Had them for install and removal.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad agents are awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agents are a must. They were Professional as they mounted the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job when they came and mounted the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tv ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best price in the market great quality best customer service so glad I bought it from Best Buy

    No, I would not recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very knowledgeable and supportive. Very quick and effective

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv an got it connected to all the devices

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having a tv mount that you couldn't get your head behind the tv, this is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set Up My TV Quickly and Professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who unpacked and mounted my new TV were terrific. They were professional, friendly, efficient and very patient with helping me set up the TV screen and apps.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The Total Tech Support Team were Excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV Connect and Setup service was promptly completed without any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smooth from purchase too installation No issues On time etc

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys came to our house. Awesome installation with great proffesionalism

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Did A Great Job Mounting My TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV exactly as requested. Only complaint - the tracking app was inaccurate and caused some confusion. Overall, I would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient technicians.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the TV, it replaced a TV of equal size that wasn't a smart TV. The technicians come to the house and had mounted and hooked up to an existing soundbar and other auxiliary components in no time. It was pretty obvious that they do this multiple times on a daily basis. They were efficient and thorough.

    I would recommend this to a friend