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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 908 Showing 18,141-18,160 of 38,693 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and courteous people. Did not take them long to set up and answered any questions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Did A Great Job Mounting My TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV exactly as requested. Only complaint - the tracking app was inaccurate and caused some confusion. Overall, I would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the agents who mounted our tv

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good but left crooked

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job but then left with it a little crooked, but he came back and adjusted. Great crew. Super nice and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Friendly and professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job! It took them no time at all. Very professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service would recommend :) was worth it to call the Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Greed Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, they did all but one going to buy a new 4k disc player. They took down the 65" Sony TV, then put up the new 65" Sony TV. Also were very knowledgeable about what they were doing. Also, they worked well together. I would have them back anytime we have trouble.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, fast and above all Knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who came to install the TV knew what they were doing, communicated all that needed to be done, and hung the TV without any problem. Clearly knew their stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took long enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing this item in 2020 and Geek Squad continually cancelling and moving my appointment back then without my knowledge, I finally got it done before your new plan changes. Very happy now that it is completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service Manager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the best. They have been to our location three times so far, and we are calling them out again for work tomorrow. I do not mind paying for great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mounting and sound bar was beyond great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two gentleman showed up at my door and brought my 65”Sony in- totally masked. They were prompt, answered my questions, set up the tv, mounted it on the wall as well as the sound bar. Great experience AND they cleaned up after taking all cardboard dented, left over wires and such. Knowledgeable, courteous and prompt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didn’t quite finish the job as requested.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed my DIRECTV’s box from inside the wall so I could return it to DIRECTV. Didn’t quite reset the TV to my Apple TV box. Still shows DIRECTV when turning on the tv. I still have to reset input and reset sound to external speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service - on time and did the job right first time!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad installation

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV on the wall and connected my devices. Looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and work.This is the service that convinced me to be a total tech member geek squad still is the best benefit of total tech membership because of the free tv and sound system installation with quality technicians

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, affordable mount. I had the geek squad install it and couldn’t be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Experts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs expertly mounted the TV and connected it to all the devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who installed my TV on the wall were excellent. They were efficient and provided technical expertise when asked multiple question about setting up the TV. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did a great job. They cared about their work and made everything look amazing

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Very professional service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service The guy came did a great job cleaned up I’m very happy

    I would recommend this to a friend