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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 919 Showing 18,361-18,380 of 38,694 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Fantastic geek squad employre

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and helpful. He cared about us as a cudtomer

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Do Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful. The guys mounted the TV smoothly and professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All was good. Timely and knowledgeable. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Everything went well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and installed all devices. He was very professional

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very knowledgeable and supportive. Very quick and effective

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung products are always great! So pleased we chose this television. Great picture.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    as usual, very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional, performed what needed to be done seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed the TV Stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my TV stand was install and excellent service, once I got the appointment set up to have the service took a while to get this appointment set up due to something with Best Buy system, lucky I had the good service at the Best buy store with Assistance Manager to assist in making sure this was corrected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a perfect job at installing my wall mount and TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys really know what they're doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs are very knowledgeable. Optimized my tv. Awesome service. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Friendly and professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job! It took them no time at all. Very professionally.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Incomplete scope service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were good snd efficient. Could not provide all services that had been scheduled by Best Buy sales representative.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service would recommend :) was worth it to call the Squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Big Screen Venture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to upgrade our tv from 45" to 65" and have really enjoyed the new tv. The salesperson at the store understood my lack of knowledge about the big screen tv's and gave us very good advice on the different makes. He also told us about the Geek Squad of Best Buy and I'm happy we took his advice and took advantage of it. I would have never gotten the tv hung on the wall and connected on my own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had a couple TVs installed via best buy. I literally bought another TV because they are getting rid of free install benefit for total member package. The geek squad guys do a good job. Wait for them, don't use third party

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    Great Setup Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that install the TV and set everything up were very professional and knowledgeable. I would use them for any type of audio and video work.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installed my TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and installed our TV in a very effective and prompted manner.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad agents are awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agents are a must. They were Professional as they mounted the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Highly Recommend this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very professional, did an excellent job and were neat and tidy.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were professional and knowledgeable. Got the job done!

    I would recommend this to a friend