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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 938 Showing 18,741-18,760 of 38,692 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints at all!! Very professional team!! Highly recommended

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Large TV installation...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though I think the installer did a great job. My installation was simple; only requiring installation of the mounting bracket and television. My issue is the 12-hour service window and me having to assist the tech. I initially planned to mount it myself but decided to have it professionally installed since it would be a 2-person job. 1st- I scheduled the service online, selected the 85" and larger option and was given a 7am - 7pm service window, which I find ridiculous. 2nd- Tech arrived around 4:15 alone for what should have been a 2-person job. This required my assistance to lift the television in place. I did not pay to assist an installer but if I had not been here to assist, I question how it would have happened.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was awesome, really nice and professional

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad is the way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and added everything needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on time and did a great job. I have used Bestbuy for may of my products. I moved from California and loved them there. Now in Georgia and had all my tv installed here too. All m.y family use Bestbuy too. Had to come into the store and the Geek Squad guy was the best. He knew his stuff and was quick. Five stars for him that day.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Experience with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad who came to fix the TV were very knowledgable and setup the TV as needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of a 98 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your team of installers did an excellent job. The sent the wrong mount so when I received the correct one the installers came back in Finish the job and made sure everything was working correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Bestbuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great job Bestbuy you guys did a awesome Job and very quick and fast and after the installation even helped me set up my apps and helped me work my remotes properly and both guys were awesome James & David Love my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek Tech Very efficient installing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mr Christian, was very knowledgeable in setting up my TV and answering all my questions on the television and diff. types of setting.(wifi, internet etc.) Excellent Service!!! Thank you MR. Christian

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents mounted my tv to the wall & i've never been happier.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very good. had the tv mounted and running in less than an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Putting up 65 in TV installed quickly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was on time n did great job with 65 in TV I will used them again

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad did awesome job

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed several TVs in short tome and looks amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad worked quickly to install my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted the tv quickly and made sure I could operate it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GOOD SERVICE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SERVICE INSTALLER DID A GREAT JOB INSTALLING 4K TV, 4K DVD PLAYER, AND SOUND BAR.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    STEVE from Best Buy FINDLAY OHIO IS AMAZING!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve was the best! 85" TV Mount on Fireplace. He is amazing. Then had him mount our new 65" and soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Money to Pay Professionals to Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I recently purchased a vacation home and got 3 televisions and 3 sound bars from Best Buy. Had all equipment installed by Best Buy which was awesome and did not take very long. We installed one tv and hooked up sound bar and it took hours. So nice having professionals do the work in no time at all!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job on installing tv & sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad were on time & mounted my tv just right.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love the Geek Squad!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was quick, informative, and tech was cautious and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible service, you know when they are coming so you can plan your day around them, they are careful and thoughtful about the placement of your TV and bend over backwards to accomodate you to the best of their ability, fantastic crew!

    I would recommend this to a friend