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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 947 Showing 18,921-18,940 of 38,693 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    great install of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my tv and connected all devices and apps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were on time and out in 15 minutes!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and out in 15 minutes! Very efficient and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician very knowledgeable and helpful. He was efficient and listened to our needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Money to Pay Professionals to Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I recently purchased a vacation home and got 3 televisions and 3 sound bars from Best Buy. Had all equipment installed by Best Buy which was awesome and did not take very long. We installed one tv and hooked up sound bar and it took hours. So nice having professionals do the work in no time at all!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    wall mount fit went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers (geeks) arrived early called even earlier . in and out. good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs were just awesome! They spent a lot of time answering so many of your questions. They both went above and beyond!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Support/Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was professional and cleaned up after themselves. They were very knowledgeable on the equipment and viewing experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man that installed was very professional and nice. He did an excellent job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV/Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was a good choice. The sound bar was a different story. It was not hookup correctly therefore all my sound is coming from the TV. I’ve had to order another sound bar after I had another Geek squad member take a look at it. Now waiting for that to arrive so I’m able to truly enjoy the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long Time Best Buy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK squad did an outstanding job of mounting our new OLED TV and making sure all devices ROKU, DVD/BluRay player and Sonos sound system were connected and working as designed. Absolutely perfect from start to finish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were so helpful, fast, and great customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was awesome, really nice and professional

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad is the way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and added everything needed.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service guy was great and knowledgeable. Installation did not take long

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers we knowledgeable, professional and knew what they were doing.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Fast professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very professional an knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience and awesome value installing TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were quick, friendly, and knowledgeable! Cared more about how the install looked than I did, but I’m glad about that. TV looks and works great, and required zero calibration on my part

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wow great job!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were prompt and did a fabulous job! They were nice too!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed in the communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company was great but no one mentioned to me that we had to supply the mounting bracket. For the cost, I thought it would have been included. I received multiple for.s of communication on how to prep for the installation and NEVER did it say to have a mount ready. Had to reschedule after they arrived so that I could purchase a mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, knowledgeable and courteous. Work done efficiently.

    I would recommend this to a friend