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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 951 Showing 19,001-19,020 of 38,692 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the basic mounting for the tv in the bedroom. Had this mounting before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of tv mount

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad installed tv mount. Fast and friendly service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV quickly and connected all devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A little frustrating but they resolved it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two TVs and scheduled them to be installed at two different locations. In hindsight I should have insisted the TVs to be rung up on separate transactions bc it was a nightmare for the geek squad. I had to spend over an hour sorting it out with geek squad transferring me here and there and that was frustrating. Finally the manager called and took care of me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team BB sent was AWESOME. Guys did a great job and were very informative throughout the install. All my equipment was handled with care and worked perfectly after they completed the installs. Thanks Geek Squad for having awesome techs that know what they are doing. Will definitely use this service again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was fast and efficient. It took no time at all.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you guys for being so professional. The TV is perfectly mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents mounted my TV Without any problems and did not make a miss. After the TV was mounted the the Geek squad employees cleanEd up after themselves then instructed me how to operate my new TV. Ask if I had any questions. I am very happy with the mount and install.Well worth the extra cost to have everything done for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price of admission……and then some!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad tech, Tom, is the best! Even though the mounting options proved to be somewhat problematic, Tom is a "get-it-done" kinda guy. Geek Squad is the reason I signed onto BB's Total Protection Plan, which has more than paid for itself in the time I've been a subscriber.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Job, Will definitely have more TVs put up by you guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek agent installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who brought out my tv did everything . He hung it, hooked up my sound bar and dvd. Plus he took time to explain everything on the remote. And he took the old tv and the tv box with him. I'm so thankful I am a Geek Squad member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install of 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 techs that came to the house were very knowledgeable and took their time setting hanging the TV and taking care of the installation. After they programmed both the TV remote and cable remote to the TV, they took the time to show us how to use them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fair. Not 100% satisfied!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad brought the TV out and installed it to our TV lift cabinet. Then set it up to our Cox system and said we would have to use 2 remotes. One for Cox and the Sony remote for smart TV functions and then left. I set up everything to work on the Sony remote and on my iPhone on my own about a week after they left. I did call the Geek member who was here and asked if he would come back and adjust the TV inside the cabinet but he has never shown up!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Instalation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional employees when doing their work, left the work area clean. They explained clearly how to use the remote control and asked if there was any doubt or question related to the installation and use of the equipment. I totally recommend the services offered since one does not have to worry because the equipment purchased will be broken. Excellent work.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad Agents were efficient in mounting the TV to the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent and very efficient. They were very respectful of our home during the installation. I would use them again .

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon is a great asset to your company superior knowledge

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    On time and knowledgeable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They should up on time and were knowledgeable about the product.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick. Although we still had our old mount.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mount strong and sturdy at the earth quake. They installed it quick and fast

    I would recommend this to a friend