Customer Ratings & Reviews

The team was quick and on time. Very friendly and did a great job!

professional and were flexible on scheduling! great job!

Good flexible scheduling. On time, experienced, knowledgeable and informative.

This TV stand is very convenient to use and it looks good.

The service was done well and the right way with no problem

Awesome job very thorough and they cleaned after themselves.

On the day of installation, I was notified that a Geek Squad installer was being changed to a 3rd party contractor. I joined an online chat and was informed that no Geek Squad was available but assured the installer is a professional installer. The installer arrived alone and was frantically calling for someone to come assist with the 90lb Sony tv. He answered 4-5 telephone calls while trying to install and none of the calls were related to my install. He proceeded to encourage DIRECT Tv instead of my current provider. He recommended that I return the Sony Sound bar and buy an LG instead. He said our HDMI was “junk” but has no offer of a replacement option. He said the TV wouldn’t fit in the new custom made wall. Important to note that the wall was designed and build specifically for THIS TV and wasn’t even constructed until after the TV was purchased. He was clearly unable to read the tape measure and said he was only “80%” confident that it fit. Once we helped him read the tape measure he realized it would fit PERFECTLY. He then provided no instructions on how to use the sound bar. He clearly has no product knowledge. I asked for assistance with a hearing aid tv connector. After trying 6-7 times I said never mind. The next day, I retuned to Best Buy where I learned that the hearing aid device can’t work with a second blue tooth device (which installer has no clue about). After retuning to Best Buy the next day, I was given a new Geek Squad installation team who did a great job the next weekend. The new crew adjusted our color and adjusted the sound and explained everything.

Quick and efficient service from professionals who know exactly what they’re doing

The Geek Squad installation team was great. They help me save money as I brought the wrong products for I wanted done. Thankful the technicians had items on their truck for my to use and their mounts were even cheaper than my original purchase. The technicians could have just installed what I brought but they went the extra mile so I didn't over pay for products. I'd definitely use geek squad services again.

fast, friendly, knowledgeable and professional. everything works after they left and they explained everything about the TV and remote. Also answered questions , even those unrelated to actual TV functions. site was clean when they left.

Best customer service that I have experienced!! The agent was prompt and mounted my TV and reduced the number of remote controls I was using from 3 to 1.

These guys were great. They took the time to explain what they were doing and checked the wall and connections. I believe Pedro was the lead and they were so professional and clean and neat with the packaging.

This TV is my best choice. It works awesome and colors scheme is perfect of the screen.

Delivery was quick and on time. The install and mount of my TV was fast.

The agents were all professional and nice they install and explained

But we love it. great for old eyes, and easy to operate. Good picture quality

Did a great job of installation and was very attentive

Justin did a great job ensuring our installation was done the right way. When I did not have the right materials for what we wanted, he found it at a local BestBuy and came back. Better to get it done right! Outstanding service and support.

I am extremely happy with the service. The Geek Squad did a very professional and speedy job. The tech showed up promptly when he called. Left no mess when he was done and walked me through the whole process what he was doing and what I preferred for set up. If you are not good at measuring or lining up things evenly or correctly I recommend letting the Geek Squad do it for you.

Mounted the tv and connected cable etc. were polite and professional.