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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 958 Showing 19,141-19,160 of 38,694 reviews
  • Rated 5 out of 5 stars

    Stand-out Service from Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed my new wall T.V. was great. Calm and professional, they handled every request. There were a few glitches -- mostly from my not understanding the process. However, everything was done smoothly and to my complete satisfaction. My new T.V. is great -- makes viewing easier and the room looks less cluttered. I would definitely recommend the installation crew to anyone who needs help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV and job by the installers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great television with vivid color which I prefer. The geek squad did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed without issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Items were installed without issue. Would use this service again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Overall good service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good service. They hung up my televisions and hooked them up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and thorough in installing the TV and connecting it to our other devices. They were also very patient in explaining how to use the remote and settings.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    These guys were very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a great job setting everything up on the wall. Great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and pleasant to interact with. He was very knowledgeable and answered all questions with no hesitation. I would definately request him for future purchases and/or installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All good in the end

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st TV delivered was installed but didn't power up. Geek squad tech uninstalled / returned the defective TV and quickly schedule a 2nd delivery & install 4 days later. All good now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad staff were outstanding. They were friendly, knowledgeable, and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation that was done very quickly.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is something that i would totally recommend. The guys that did the installation were so knowledgeable and helpful. They did an excellent job on the television and soundbar installation. Some of the best service i have ever received from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    professional and clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick and they cleaned the area after they were done, looks perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Effort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad repreesentative, Joseph Goldenberg, did an outstanding job. He showed up on time, listen to our mounting requirements, mounted TV promptly, explained how to operate it and removed old TV. He was extremely knowledgeable and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, quick, and they made it look so easy.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was professional and kept cleaning up after himself as in his own home

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer and helper were clean, professional and communicative!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Grey service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much easier than trying to set up ourselves. They set it up quickly and it looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Efficient as usual

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent did a great job without exception...as expected!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install as expected. Good job. Very kind and polite.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Great Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can always count on Geek Squad to install and mount my video equipment nice and clean

    I would recommend this to a friend