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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 959 Showing 19,161-19,180 of 38,692 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very knowledgeable, courteous and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of our tv was done so well, the geek squad was superb

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Did nice job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hung our tv and hooked up sound. Happy with service

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They were quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the TV was mounted quickly and professionally. We had no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great no issues Very professional

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job as usual

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always on time and always a professional job done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV/Display Setup & Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the TV and Mount and scheduled the service. They were on time and did a great job installing the unit. This is the third one we have had done. I will use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Barb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good but could not install on wall. Seemed to know what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv Sony A8H 65 inches with sanus wall mount!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV, and everything works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth, easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Desha Senter, the team lead, led the installation. They were on time, careful with the television they were installing, carried away the old TV and packaging (leaving the floor clean) and set it up as advertised...in short order and left me fully up to speed on my new OLED TV. What can I say but an excellent Geek Squad effort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Follow up service not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV’s were installed well. But I have purchased over $8000 worth of items and have had too much trouble with the refrigerator. It is not level and the ice dispenser has stopped working. And I can’t get anyone out here to service it. Your organization is far, far better at sales than service. Because of this, I am not happy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great experience. Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was superb. Did an awesome job. Everything went perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick service and very helpful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the tv very quickly, not more than 20 min.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Great install, nice guy, quick work.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work was done well, kept clean, nice & quick. Was a little late getting to me, thus the 1 star deduction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was our first experience with the Geek squad and we will certainly use them again. They were efficient and professional at every turn. The 2 young men did a great job teaching us old folks how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Squad Did A Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad arrived on time, were efficient at setting up the new TV (and helping bring down the older one), and showed us how to use both the TV and soundbar. Happy to have their help!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EVERYTHING WAS AMAZING AND WENT WELL no complaints

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Did a awesome job!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way my house looks with the television hung up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Home Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Home Service are always great and helpfull installing and setting up the TV

    I would recommend this to a friend