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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 959 Showing 19,161-19,180 of 38,693 reviews
  • Rated 5 out of 5 stars

    Spirit of Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gav and Chris are both experts in their field of work. They made recommendations and I trusted their advice. I absolutely love the set up!!! Thanks for your expertise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We got it done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although staffing issues caused only 1 technician to come to my house, we were able to remove the old, VERY HEAVY plasma tv and install the new UHD LED TV. Thank you Marcus for setting everything up including our new Sonos sound bar and the WiFi internet connection to the new tv. Everything works great and is very user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the results efficiency he didn’t leave a mess

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional an helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the guys did a great job, they were curious professional and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    worked as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This made mounting the new office TV at the right height and location easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every minute and penny.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent communication - keeping me updated on their arrival. Once at my home, installation was smooth and very careful with regard to my walls and the new TV. Helped me acclimate to the new TV in a flash. Worth every penny for how smoothly everything went.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75” tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a phenomenal job hooking up this new tv for my dad & I. They were clean, courteous & didn’t take long to complete the job. I’m always pleased when the geek squad does anything they are asked to. This is definitely a service for people who need a little extra help with guaranteed satisfaction with the results!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used Geek Squad to mount and install a 70" television on my wall. They were courteous, on time and took their time to make sure everything worked correctly. They weren't gone 5 minutes before I couldn't remember something they had told me. So I called one of the guy's cell and he talked me through it and stayed on the line to make sure it worked. Great service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were polite and knowledgeable sand did a good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Works well on wall. Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time, installed my 65" TV and wall mount. They also connected the satellite box, DVD player, and a vintage CD player. After they hauled away my old "the" TV, they instructed me on how all the new equipment worked, they made sure the area was well cleaned. I highly recommend using the GEEK SQUAD.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mid-level attention to detail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to be home during the installation, but I had someone available to let them in. The display was mounted on the preexisting mount. I left2 new HDMI 2.1 cables to be used instead of the older ones on the old TV. They still used the old ones that were not 4K 120Hz compatible, so I had to switch them myself after they left. They also hung the TV in an uncentered manner, meaning it is 6 inches too far to the right. This means that I will have to fix it myself by taking the TV off and rehanging it. This effectively renders their services useless, and it is very frustrating. I can't believe they did not check the TV "center" as a basic checkpoint. While the delivery/installation was technically free, I still had to buy the Totaltech to get that and it was the same amount. It is very disappointing and underwhelming.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent hooked up my tv and was very polite throughout the entire process

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, great installation. Really seems to know what he was doing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Works for my situation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great- solved my problem for a TV installation

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and on time. The two gentlemen knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very good and very polite. He was very careful with his shoes and equipment. He was very considerate of me, my apt, and belongings. He knew exactly how to put everything together and did not mind questions. He made great suggestions of things that would work the best for my situation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Complete and correct

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Geek squad team showed up as scheduled, notifying me when they were actually on their way. They performed the mechanical, electrical sound connections properly and set up my Harmony device to control most functions. They removed my previous SONY and boxed it up for me to give to grandson on his pending visit and put it into garage for me. Nice fellows. No stress for my and mine.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast clean and quick the techs were very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an overall wonderful experience. Agents arrived on time and used tremendous care in the mounting and installation of our new TV. They also cleared the area of debris once their process was complete.

    I would recommend this to a friend