Customer Ratings & Reviews

They were quick on mounting the tv and very nice!!

The squad was friendly and clean. They mounted the TV beautifully and then helped connecting all of the other media . Everything is perfect

The team was awesome. They set up and mounted the TV wuth exceptional care and took the time to show the functions and care of the LG TV...Thanks. Awesome job Geek Squad...

The guys mounted my TV mount and installed the tv as well.

this guy was awesome. He knew what he was doing & was efficient while being friendly.

The mount agent took great care of us and answered all of our questions. The process was fast. Also I appreciate they wear plastic bags for shoes upon entering my home.

Agents were thorough and professional. Would highly recommend.

Delivery on 6/26 was unsuccessful due to limitations or restrictions through 3rd party company. Rescheduled for 7/10. One tech was sent to install an 82 inch TV. My fiance was home and helped with the installation. This is unacceptable due to the fact i paid for the company to install and mount the Tv professionally. I reached out to Best Buy customer support to see if I would be credited back at least half the cost of the installation and i was referred to the 3rd pary installation company who was unable to credit the charge since it was assessed through Best Buy. I requested to be transferred back to Best Buy and immediately asked for a Supervisor. The agent took in the details and then transferred me to the Geek Squad where I spoke with an agent who apologized for the issue, offered full credit for the installation and also offered a $100 gift card for the inconvenience. He informed me it would take some time before i would see the credit on my statement and to receive the gift card in the mail. I waited a little while and did not recieve either credit or gift card. I called and spoke with Gregory who informed me there were no notes and informed me I would not receive the installation credit but offered the $100 gift card. I would not accept the solution and asked to speak with a supervisor. He said he was working from home and would have someone call me back. Based on my previous interactions where i was told something would happen and it did not. I would not accept this. The agent told me that's all he could do and kept trying to end the call which made me upset. I asked to speak with a supervisor he said he took my info and that was all he could do. I asked him to please not hang up on me and he did anyway. I have been a Best Buy customer for years and i have never experienced such poor customer service. Im not sure i will ever shop there again. I would have put zero stars if available.

Love my mount the geek squad guys we’re very professional and quick

The two Greek squad installers were great an very professional at doing there job

Karkan and the other nice guy were professional and pleasant. They centered the TV according to the bed which is standard and after seeing the intercom speakers off center and one partially covered by the TV, they didn't hesitate to dismount and start again. Thanks for the extra mile.

The crew was flawless and quick I would personally ask that they return

Love these guys. Quick, clean, knowledgeable. They made setup a breeze.

They did a great job . They cleans up after they were done and it didn’t take to long. They answered any questions I had and Wes very friendly. They was on time they so we didn’t have to wait around for them. They also carry some supplies on there van that I didn’t know I might need.

The guys did a good job, were fast and friendly. No problems hooking things up.

Quick, easy, on time, professional describes how the Geek Squad came in removed the faulty TV from the wall and replaced it with a new one. I’ve said this before and will say it again, this is exactly why everyone should purchase electronics from Best Buy. I know I will.

Great crew very knowledgeable and clean job. Would use again for other products

The 2 gentlemen did a great job mounting and hooking up the TV.

The two agents mounted my TV Without any problems and did not make a miss. After the TV was mounted the the Geek squad employees cleanEd up after themselves then instructed me how to operate my new TV. Ask if I had any questions. I am very happy with the mount and install.Well worth the extra cost to have everything done for me.

they did a great service and very fast job. love the geek squad