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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 968 Showing 19,341-19,360 of 38,693 reviews
  • Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job. Even set it up with my av receiver and my fire stick. Couldn’t be happier. Thanks, Mike

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value & Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents installed my new Sanus TV mount. They even program my DIRECTV remote to operate everything and make sure my Sound bar was working. I have an appointment to have them out by three other TVs. I highLy recommend Geek Squad. I also had a in-home consultation on how to network and fix other issues I wanted to streamline.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speedy efficient installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very efficient and definitely knew what they were doing. All we had to do was show where wanted!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    mounted TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job. knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv Sony A8H 65 inches with sanus wall mount!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great no issues Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came right on time and were very efficient in mounting the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    they did a great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and connected it to all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. Worked efficiently. Cleaned up after themselves.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted the TV perfectly and was very patient and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was incredible!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who came were EXTREMELY nice and so helpful. The TV is beautifully mounted over our fireplace and I couldn’t have asked for better service. I wish I got their names, but I am so thankful for them!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Sony 65 inch wall installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was great due to Louis he was great! We love our new TV:)

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EVERYTHING WAS AMAZING AND WENT WELL no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivered and installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and did a great job hanging my tv and explaining everything. They were professional and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The team came on time and worked like clock work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted the TV and connected to desired additional equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV, and everything works great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Did nice job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hung our tv and hooked up sound. Happy with service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth, easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Desha Senter, the team lead, led the installation. They were on time, careful with the television they were installing, carried away the old TV and packaging (leaving the floor clean) and set it up as advertised...in short order and left me fully up to speed on my new OLED TV. What can I say but an excellent Geek Squad effort.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were prompt and setup the tv and devices

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    Disappointed with the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received a text the service men would arrive at 2:05 pm. They showed up at 12:30pm. We were not ready for them and they came back at 1:30pm. The tv mount was put up ok but after they left the tv did not work properly. Apparently the wiring was hooked up wrong. I reconnected the wiring to get it to work properly. Not worth the $250 they charged. Best Buy is not what they used to be.

    No, I would not recommend this to a friend