Customer Ratings & Reviews

These installers were excellent. White glove service from start to finish.

Very pleased with the Geek Squad. They were fast, friendly and very professional.

The Geek squad mech. knew what they were doing and were professional in every respect of their work. I found them friendly and made sure I understand what they were doing.

The agents mounted my TV and soundbar seamlessly. Very clean installation overall.

Geek squad employees did a perfect job as always! Much appreciated

Couldn't have asked two better techs. Were very happy with all service & installation.

This is the second TV they have mounted for me and do a excellent job

The agent mounted 3 of my TVs exactly the way I wanted

The team BB sent was AWESOME. Guys did a great job and were very informative throughout the install. All my equipment was handled with care and worked perfectly after they completed the installs. Thanks Geek Squad for having awesome techs that know what they are doing. Will definitely use this service again.

Tyler was knowledgeable, respectful, & so helpful!

The squad mounted my TV quickly and efficiently and it works fine!

guy came in and did a great job, very clean, he was on time and did a great job,

Well spent money having Geek Squad install and maintain

They did an excellent job ......we were very pleased.

The delivery guys were courteous and handled the tv with care. The guy who mounted the tv did a fabulous job! This Samsung OLED model is the brightest and clearest tv I've ever purchased!

The tech was very good and very polite. He was very careful with his shoes and equipment. He was very considerate of me, my apt, and belongings. He knew exactly how to put everything together and did not mind questions. He made great suggestions of things that would work the best for my situation.

The dudes were outstsnding...understood what had to be accomplished....set about doing that....asked if I had any concerns.....which I did.......they addressed them, & were on their way.....

Delivery on 6/26 was unsuccessful due to limitations or restrictions through 3rd party company. Rescheduled for 7/10. One tech was sent to install an 82 inch TV. My fiance was home and helped with the installation. This is unacceptable due to the fact i paid for the company to install and mount the Tv professionally. I reached out to Best Buy customer support to see if I would be credited back at least half the cost of the installation and i was referred to the 3rd pary installation company who was unable to credit the charge since it was assessed through Best Buy. I requested to be transferred back to Best Buy and immediately asked for a Supervisor. The agent took in the details and then transferred me to the Geek Squad where I spoke with an agent who apologized for the issue, offered full credit for the installation and also offered a $100 gift card for the inconvenience. He informed me it would take some time before i would see the credit on my statement and to receive the gift card in the mail. I waited a little while and did not recieve either credit or gift card. I called and spoke with Gregory who informed me there were no notes and informed me I would not receive the installation credit but offered the $100 gift card. I would not accept the solution and asked to speak with a supervisor. He said he was working from home and would have someone call me back. Based on my previous interactions where i was told something would happen and it did not. I would not accept this. The agent told me that's all he could do and kept trying to end the call which made me upset. I asked to speak with a supervisor he said he took my info and that was all he could do. I asked him to please not hang up on me and he did anyway. I have been a Best Buy customer for years and i have never experienced such poor customer service. Im not sure i will ever shop there again. I would have put zero stars if available.

They guys did a wonderful job of wall mounting my new Sony 98" X90K. Once mounted, they helped me setup the TV and configure it to my liking. They cleaned up the debris afterwards.

Free Service we recieved with our Total Tech - best service from Best Buy. We got our new TV connected and mounted for free, the Best Buy technician was very competent and provided us with very useful details about our new TV. He did a perfect job!