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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 977 Showing 19,521-19,540 of 38,692 reviews
  • Rated 5 out of 5 stars

    Fabulous Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad delivered and installed my new TV. They made sure I was connected to the streaming device -- and then verified I knew how to use the remote control. The service was premier! I am having them return to set up my wireless speaker system. Well worth the purchase !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Safe installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team does such a great job reviewing the job and then carrying things out seamlessly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived with TV and Sound bar. The unpacked and mounted TV to wall bracket and connected soundbar. Then they connected my satellite service and streaming services. They instructed me on operation and had me practice. When they left they took packing material and old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was a 10….service dept and Customer ser

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounting by the Geek squad was a 5, but getting the tv and the customer service, ie Best Buy representatives are a 0. The worst service I have ever had in any kind of deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install two wall mount brackets and Samsung TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian our Geek Squad Tech was great. He was professional, efficient, knowledgeable, and left the work area as clean as he found it. We were extremely happy with the service performed by Brian.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dan and Quinton were very friendly and did a great job! They communicated great on arrival time. I'll reccomend Geek Squad to anyone. The third party was suppose to install 3 weeks prior and never called and didn't show up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks TV install was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great!! Perfect setup Highly recommend you consider them for your installation… Oh and the TV is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Friendly staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff who set my tv up were friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lady techs did an excellent job of installing our tv and they were very helpful with questions and with providing information to use our products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad technician outstanding.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who mounted my new television was the best of any of the Best Buy Geek Squad who has done work in my house. Very efficient and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    woman of the house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job. thank you installed my TV quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squat installed very quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv and connected it very good

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job getting my new tv attached to the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our associate helped us quickly with what we asked for

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Handled installation on brick (with surface add-on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I booked Geek Squad since the idea of installing on a brick surface seemed very daunting. The brick surface is a separate add-on service to the advanced package. Altogether it was a bit expensive but seemed worth it to have it professionally done. The two squad members very professional and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Things went great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my tv and sound bar same day I had other service

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Each guy took the time to make sure that it was put in the proper way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made it look easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job setting up and mounting my big screen TV They answered all my questions and showed me how to use the remote and features. I am glad I spent the money to have them install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an excellent job and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Geek Squad team arrived within the specified window and took care of the complete installation of the mount and my television. They were extremely professional and friendly. Following the installation they were very helpful in working with me to set up the Roku and all of the apps. I would never have been able to do this alone.

    I would recommend this to a friend