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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 977 Showing 19,521-19,540 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech person was excellent . His work was wonderful and he was very patient showing my mom how to work the tv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad made up for misinformation by sales sta

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Sqd bent over backwards to make up for misinformation by the sales staff. Sales staff told us the Geek Sqd would come with numerous mounts that we could pick from. We had to buy our own. Sales staff need to know what the Geek Sqd can do and cannot do. Geek Sqd was not familiar with the remote and as a result we were left to figure it our on our own with no instruction book. We are still trying to figure it out.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    install was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional install they were friendly and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install and removal of larger tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my previous 63 inch plasma tv stopped working, and I purchased the sony 65 inch old TV. the old tv was very heavy, and removing that was a challenge, and then slightly different mounting required adjusting the brackets to replace new tv. The install crew was great and very expert, I would not have wanted to do a self install. Well worth the cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, easy to schedule. Installers were professional and ensured TV was installed per our requirements. Would definitely used Greek Squad installation services again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the hospital during the time of installation but my mother in law was here and she said the installer was very professional and courteous. He followed up with me the entire time to ensure to let me know what time he would be at my home. I’m very happy and satisfied with the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV bracket install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The group of three agents, Dill, Blade and Zack did a great job setting up my new TV and getting it connected to my network and showing me how to use many of the key features. Well worth the money to have them set up and install the tv mounting bracket.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Outstanding value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again the GerkbSquad made it easy and painless to upgrade our TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was great service & takes only 30 minutes. I will call again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They guys did a wonderful job of wall mounting my new Sony 98" X90K. Once mounted, they helped me setup the TV and configure it to my liking. They cleaned up the debris afterwards.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did an excellent job!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my purchase and the install! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful more room on top of Chester drawer. Easy to clean and more for best angle. Universal so easy to change TV, because an old TV stopped working and easy to replace.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad wad great but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service was great. Professionally done and helpful hints. HOWEVER, Best Buy third party arrangements for the installation fell through three times because Best Buy could not figure out how to write a contract with the contractors to deliver as well as do the connection and set up. My advice is to take the stuff stuff home yourself if you can manage it or be prepared to wait for the in-house service

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Nice service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice people and they did a great job. Very helpful. Love the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed tv mount and setup tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed tv mount and setup tv quickly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick, prompt, courteous, and neat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, no fuss or bother. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gets an A Plus.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were extremely helpful. They were very very friendly and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They guys did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a good job mounting my 85 inch Sony tv

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Good in home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good in home service contract for mounting of my tv's

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GREAT Staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that mounted my TV was friendly and knowledegable

    I would recommend this to a friend