Customer Ratings & Reviews

The power kit I ordered on 7/30/91 was too big for my project, luckily John and Phillip had a smaller power kit in their truck, so I bought that with it's installation and John returned the large power kit to the store however, I am now charged for the installation TWICE ($49.99 each), and I AM STILL WAITING FOR MY REFUND OF $49.99!

TV was mounted perfectly, mother-in-law very satisfied

Mounted the TV connected the sound system and gave an excellent rundown on how it all works. Very courteous and professional but was disappointed Total Tech membership didn't cover any of the cost.

I’m happy with the service in and out in no time. Big difference

On the day of installation, I was notified that a Geek Squad installer was being changed to a 3rd party contractor. I joined an online chat and was informed that no Geek Squad was available but assured the installer is a professional installer. The installer arrived alone and was frantically calling for someone to come assist with the 90lb Sony tv. He answered 4-5 telephone calls while trying to install and none of the calls were related to my install. He proceeded to encourage DIRECT Tv instead of my current provider. He recommended that I return the Sony Sound bar and buy an LG instead. He said our HDMI was “junk” but has no offer of a replacement option. He said the TV wouldn’t fit in the new custom made wall. Important to note that the wall was designed and build specifically for THIS TV and wasn’t even constructed until after the TV was purchased. He was clearly unable to read the tape measure and said he was only “80%” confident that it fit. Once we helped him read the tape measure he realized it would fit PERFECTLY. He then provided no instructions on how to use the sound bar. He clearly has no product knowledge. I asked for assistance with a hearing aid tv connector. After trying 6-7 times I said never mind. The next day, I retuned to Best Buy where I learned that the hearing aid device can’t work with a second blue tooth device (which installer has no clue about). After retuning to Best Buy the next day, I was given a new Geek Squad installation team who did a great job the next weekend. The new crew adjusted our color and adjusted the sound and explained everything.

Worth every penny! The man was very courteous, knowledgeable, and did the job efficiently. I never would have been able to hang this tv - even with a gaggle of friends - so I am very impressed he was able to hang it so well by himself. Worth the extra money!!!

The agents did a great job installing the mount and tv!

on time knowledgeable friendly did great around job

The did a great job with setup. Were very helpful and friendly

The installers were friendly, knowledgeable and very clean/tidy

I liked it that the fellow that came in to set my television actually took the time to show me how to use it.

The best buy Geek squad mounted my tv perfectly and they are very nice and made sure we are ok with the position of the tv .after mounting, they help us with set up

Geek squad wall mounted my a80j tv and also connected my soundbar and subwoofer. Very courteous and polite and knew their stuff! Highly recommend becoming a total tech member for premium service and warranty peace of mind for expensive equipment! Great Job!

The agent did a fantastic job. She really knew her job and pointed out considerations to better position the TV in the available space

Holds TV nicely. Sleek look and min distance from wall and TV

agents mounted TV and kept my computer working too.

The installers arrived within the specified time frame and installed the new TV. They connected my external speakers and services/ devices and patiently went through the TV use instructions. They made sure that everything was working and that I knew how to access features. They worked efficiently, were friendly & polite.

Professional installation and couldn’t be happier with the results

Respectfully, professional jobs and quick! Great customer service as well!

The geek squad did an amazing job. Very neat and efficient!