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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 980 Showing 19,581-19,600 of 38,692 reviews
  • Rated 5 out of 5 stars

    For BIG HEAVY TV's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my Samsung Q90T 85" TV on this mount - It is excellent! and the Samsung is Heavy (138LBS) but the adjustments on this mount can be made easily with a couple of fingers - tilted slightly down or swing it out to connect cables. Plus this mount is heavy-duty, for just this kind of TV 5 Stars!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job. They went above and beyond the call of duty. I installed this tv in my basement and the guys had to drill through both drywall and concrete. They even took a trip to Home Depot to get the correct size mounting screws because standard ones wouldn't have been strong enough. The tv looks great up on the wall. Excellent job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the picture quality is good the installation and Melanie the gentleman did an excellent job the second guy who came out the first two came out did not seem to understand what they were doing. But I understand this from a third-party vendor overall I’m satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    very experienced and professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very good at installing and polite.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the crew was very informative and willing to make sure we understand how use the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Installed my tv quickly and set it up with my sound bar. Professional and personable. Haul away service was a great convenience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is the best !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and worked professional and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and friendly. They answered all our questions and helped us find solutions to connect our old system with our new tv. They were happy to help us and had a great positive attitude saying it’s their pleasure to help us, even on New Year’s Eve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mount and service. The staff was helpful in deciding g best place to mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team installed my tv mount perfectly to my satisfaction. Excellent job performed!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Worth the money. Very knowledgeable and up to date on products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Was Knowlegable And Polite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a nice job and didnt rush the install. They were professional and very polite. They took the time to make sure that everyrhing was running correctly and explained to my wife and I. They also stuck to strick Covid protocol which was very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are quick and knowledgeable. No hassle and great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the total tech package made this not only affordable but the easiest service possible! The guys that came were friendly, knowledgeable and good at what they do! They answered any questions and left with our TV mounted perfectly and just like we wanted it, so thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always purchase electronics from BB because of the expert advice and outstanding delivery and installation service from the Geek Squad. BB’s online chat and customer service reps via telephone are the best, thank you Best Buy, keep up the great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lakewood Geek Squad always solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very knowledgable. We had a hiccup or two and one went to the Best Buy to get what was needed. They also returned a second time a few days later to make adjustments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t see myself shopping anywhere else for my needs

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was done very professionally. Four monitors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent were good and had good info already had wall mount

    I would recommend this to a friend