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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 984 Showing 19,661-19,680 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad nailed it with our TV wall installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were punctual, extremely neat/clean, informative and efficient and offered recommendations for improvements with our cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team did a great job, set everyone quickly, cleans up any mess, and demo features.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Perfect way to hide the wires.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad crew were professional and really know their stuff.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    So happy about the service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional installation!!!! Marcus was very patient and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    professional and cleaned up after installation of tv's and shelf

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys were very professional and helpful...however the connection for my original digital optical soundbar (older Bose model) was not working properly after a day or two..sound would not work...had to buy new Bose HDMI sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The best service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this service done a while ago . Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent, glad I spent the extra money

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and Efficent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was quick and very efficient in mounting my TV's

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer is same one we used before on other purchase. Great in every way.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great experience. Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was superb. Did an awesome job. Everything went perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tech!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I am almost illiterate on tech issues, I was so grateful that you sent the same tech to finish our job. He was knowledgeable, efficient, and friendly. I hope all your techs are like him.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Service guys were great! Fast install and very friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good installation of TV and hookup to stereo.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the new OLED TV. Then they made sure that the stereo system which is controlled by the master remote was operating and also showed me how to use the DVD player. They were patient, which I appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alex was Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex did an AMAZING job! Incredible attention to detail! Very polite and professional! Alex went above and beyond to make sure every safety precaution was in place given the current COVID requirements. ALEX DESERVES A RAISE!!! He is undoubtedly the reason I would recommend Geek Squad to friends and family!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessary Investment for Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The value of the install and maintenance plan can only be described and excellent. The Sony 85" TV, Soundbar and Speakers became a completed project in just a couple of hours, and the follow up service is great. Got to have it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installed my TV quickly and safely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my 65 inch TV quickly and safely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleased with the technicians who mounted my new TV. They were also very informant in explaining how to operate the remote.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional and good communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very glad that I purchased this service vs trying to install TV mounts myself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally a TV on the wall with adjustable arm.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband got me a new TV for Christmas to replace our older (not a smart TV). Our old TV set on a nightstand stand and totally in the way and got bumped regularly.

    I would recommend this to a friend