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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 986 Showing 19,701-19,720 of 38,693 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad were very professional and helpful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek agents were very thorough in the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people who came over were professonaland answered all our questions and were quick but not in a way you feel rushed. Worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and friendly. They answered all our questions and helped us find solutions to connect our old system with our new tv. They were happy to help us and had a great positive attitude saying it’s their pleasure to help us, even on New Year’s Eve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the staff who came to install very professional, they left my room clean and there was no clutter, they took all the garbage, the installation very professional and fast the cables very orderly and left everything working and insured, very good.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Done right, in time promised. Installer took pride in his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install/Set Up/Follow Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not be more satisfied with our new 77" LG TV... Installers were outstanding (Austin and Addis). Follow up from Austin was a BIG help with some minor setting issues. Rich and Lorraine :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The “Gold” standard!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs were prompt, knowledgeable, courteous and performed an excellent mounting and setup of my new Oled Sony TV!! Have used the Geek Squad several times and TY continues to maintain that “Gold” standard.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick, the guys were professional. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time the Geek Squad came for their install, 8 people showed up, each taking a TV and each taking over a room in the house where they provided their magic. That was a lot of people each working in unison and getting the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love having Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad members that hooked up our new tv were excellent. On time and were very informative about our new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best CREWS out there for in home service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the TV and mounting crew ALWAYS go above and beyond! They do so much more than you think they are going to do and actually seem like they care which is hard to find nowadays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were prompt, polite, and respectful. They save me money by indicating the present mount was sufficient. I was able to return the one purchased. Cleaned up after their self.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a job well done! The guy was pleasant and thoughtful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service by Geek squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted. No issues and pleased with the results

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good guys they are experienced know there stuff friendly too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rob set-up two of our TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your "Geek Tech" Rob was amazing !!!! So very helpful. He really knew his stuff!!! Real nice guy. Very knowledgeable, and courteous. He is the 2nd Geek we have had come to our home (Dec. 2020) The two of them were wonderful !!! Keep up the good work !!! Roseann and Bill Rosen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians were awesome. Super friend and knowledgeable. Knew what they were doing and took time to explain the new tv set up. You cannot go wrong using Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    very happy with geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy professional results would have them work for me again

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was beyond great he installed and explained everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew supervisor was knowledgeable, helpful, and very courtious.

    I would recommend this to a friend