Black Friday in JulyEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 990 Showing 19,781-19,800 of 38,693 reviews
  • Rated 5 out of 5 stars

    Outstanding Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were on time, professional, knowledgeable and courteous. I would highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was great service & takes only 30 minutes. I will call again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time the Geek Squad came for their install, 8 people showed up, each taking a TV and each taking over a room in the house where they provided their magic. That was a lot of people each working in unison and getting the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took the Time to Mount it Right

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys pointed out that the wall mounts were off center and moved the Mount to the proper position on the wall. Appreciated the care and concern that they had for our viewing pleasure.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my TV fast

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed me everything I needed to enjoy my big TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous Geek Squad service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad delivered and installed my new TV. They made sure I was connected to the streaming device -- and then verified I knew how to use the remote control. The service was premier! I am having them return to set up my wireless speaker system. Well worth the purchase !

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Nice service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice people and they did a great job. Very helpful. Love the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the staff who came to install very professional, they left my room clean and there was no clutter, they took all the garbage, the installation very professional and fast the cables very orderly and left everything working and insured, very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Was Knowlegable And Polite.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a nice job and didnt rush the install. They were professional and very polite. They took the time to make sure that everyrhing was running correctly and explained to my wife and I. They also stuck to strick Covid protocol which was very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV mount is sleek and movable and highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and they did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad provided great service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was without incident, the TV and Blu-ray player were delivered and installed, and setup as promised. The existing TV was moved to another room and setup. Very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV in no time! Great work! #GEEKSQUAD

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The guys who hook up the my tv on the wall did a g

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who hook my tv over the fireplace did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and did a great job! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OUTSTANDING SERVICE all around!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are awesome! I am what "some" people might refer to as being overly picky. The Geek Squad hung my Sony 77" & 65" televisions and Sound Bar perfectly. They were extremely patient & while I was trying to determine the best height to hang it. I will continue to use Geek Squad for my future technology needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, used a few times now. No complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mounting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a super job explaining the mounting positions and viewing options. The work was professionally done and completed in a very short period of time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GREAT Staff

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that mounted my TV was friendly and knowledegable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better communication

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were friendly and courteous with us. They did a good job, but they are not consistent with communication and follow up. There was an issue with the setting up of the equipment and they let their superior know about it. We were supposed to get a call which we didn’t, so we called and they were aware of it . They were supposed to get back with us and we are still waiting not very pleased with that.

    No, I would not recommend this to a friend