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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 995 Showing 19,881-19,900 of 38,693 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    William and his assistant were perfect from start to finish.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mount for what I needed. Easy to install does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hanging Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service i cant remember his name but he was in and out and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job mounting the tv and hiding wires!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two gentlemen did an outstanding job setting up the tv's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brittany is dedicated and sticks to her word!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brittany was awesome from Lafayette! I really am on the fence still with this purchase and the whole process since I did make it. Brittany at least kept her word and mounted the TV while offering numerous options and communicating very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice and knowledgeable workers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a very great over all experience, workers arrived on time and worked fast. Mounting my new 55 inch Samsung over my dresser took about 15 minutes and they even helped me move the dresser back into place. They went above and beyond to make sure it was exactly how I wanted!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Only Way to Go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Geek Squad deliver and set up my 55" TV was a tremendous benefit. They knew just what they were doing, set up the set in a few minutes then spent all the time necessary to adjust the settings, teach me how to use it and even connected and set up the BlueRay player and Roku box. It was all ready when they left. This is the only way to buy a large TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    geek install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent remounted & connected our TV after having our living room painted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did an excellent job. They mounted my TV and surround sound system very quickly without anything to clean ip afterwards. They were very efficient!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very knowledgeable. The installer visiting from hurricane Irma stricken Puerto Rico was exceptionally nice.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time. Very knowledge. Did everything and was polite

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was kind professional and considerate with the mount of television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed wall mounted tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always Best Buy's Geek Squad is amazing. They do outstanding work and are committed to getting a job done properly and thoroughly. It is because of the Geek Squad that I only buy all needed technology products at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service provided. Also took the time to explain step by step whar was being done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad rocks on led by Patrick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick and his associates from the Geek Squad did a splendid job in setting up our new Samsung TV. They were, as usual, extremely professional in dealing with the issues around the Covid age. We felt safe and confident of them while they were in our home. They are welcome back anytime for sure!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two mounts, the original that came with the tv and another I bought that tilts. They answered my questions about how each would mount which helped me make a decision on which to install. They also did a good job with the in wall wiring. On time and good installation... couldn't ask for more.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Good installers, my control remote doesn’t work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is great, installation amazing, technicians really good but my remote control is not working and I went to the store and they told me to buy a general one (works for samsung) and call Samsung to ask for a new one. What? I paid additional for the Best Buy service package

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd tv I've had mounted and I love it! Thank you!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job by Geek Squad mounting TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bryant and Eric did an excellent job delivering and installing our new 75" TV. They arrived promptly, mounted the new TV on the wall with the mount we purchased from BestBuy, initialized the TV, and linked it to our Xfinity X1 for controlling things with one remote. Very Highly recommended.

    I would recommend this to a friend