Customer Ratings & Reviews

he could not connect all devices because we did not have the correct cable box from from our cable supplier

Adan was very professional and helpful!! I really like Best Buy’s quality of products and their service

BEST SERVICE EVER. Love Geek Squad. Definitely can depend on them.

Prompt and the outdoor television I had installed looks great.

The guys did a great job and were very professional

The mount does its job without a problem. Glad I bought it.

Geek squad was wonderful. They help me setup my tv and they answer all my questions. They was so polite

Installed the TV Wall mount quickly and works great!

Jordan Bradford properly connected the sound bar to the TV, downloaded the necessary applications in the phones to have the system set up and powered. Jordan also completed the setting up of the TV with the Apple TV Box and left it properly working as well in the TV

This came with the total tech, so I decided to have it installed, rather than DIY. I am glad I did. After some confusion about the timimg, the tech who came out and did the installation did a great job. He was pleasant, and did the job well.

The agents mounted my TV professionally and addressed all of my questions!

HE CAME ON TIME AND MOUNTED THE LARGE SCREEN PERFECTLY ON THE WALL AND GOT IT WORKING TO SEE THE SUPER-BOWL. I CONNECTED WITH TIVO TO UPDATE THE BOX AND DVR.

Three techs could not even figure out how to remove an old mount. Said it was screwed in behind the board it was attached to and I would need an electrician to remove an outlet cover because they were not allowed to touch electricity. The mount was indeed screwed into the wall from the front and I removed it myself. But this delayed my installation by almost a week. They also pulled the old TV forward and broke the HDMI cable which I had to replace and fish down the wall myself. They also said my current surge suppressor which had been plugged in before would not fit due to placement of the mount. I believed them, but after they left, I tried it and it indeed fit and I installed the mount myself. They cracked and chipped the stone they drilled into. And since the TV was a return and a purchase of a different model due to the first TV missing a power cord and remote, they did the sale as a replacement, which caused me not to have a receipt or any evidence on my account of the purchase. After going round and round with customer service and speaking to at least 15 agents and 2 store trips, they found my purchase but are still unable to print me a receipt for all items unless they did a return and a new sale. But is still missing the payment for the install. Also, this delayed and caused several hassles and a trip to the store to get a price match, which could not be done online due to the fact that it was done through GeekSquad and no receipt pin #. Never does Geek Squad come out and fix or install anything the first time. It always requires 2 or more visits. The techs were friendly and courteous and did eventually get the TV installed.

The Geek squad did a great job of delivery and installation. Thanks

I’m Enjoying it. Exactly how I envisioned it would be

Went above and beyond, very happy with the service I received.

We brought back a 75” multi system TV from overseas. The TV weights 80 pounds, too heavy for me to install. I contacted the Geek Squad and set up an appointment. They arrived on time and after mounting the TV on the wall connected our cable box, DVR and connected the TV to the WIFI. Neat installation and great customer service.

The guys pointed out that the wall mounts were off center and moved the Mount to the proper position on the wall. Appreciated the care and concern that they had for our viewing pleasure.

Had problems with old mounting bracket and ended up replacing it with a new bracket. It took 2 trips but they fixed the problem and we are very happy with the new TV. I have nothing bad to say about them and they are hard working guys with the knowledge of electronics I don't have.

The agents delivered, mounted, and made sure the device was working. Polite and efficient.