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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 998 Showing 19,941-19,960 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my TV perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who installed my 65 inch flat screen TV were true pros. They patiently listened to all of my instructions and placed the TV perfectly. Fast and efficient, too.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was efficient and knowledgeable. Was set up quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad, only part of Best Buy that has a clue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that installed my new TV were the best part of the purchase process with Best Buy that I experienced. They are the only people that have a clue of what customer service is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were timely, efficient and professional. They did a beautiful job in a very short period of time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Tv installed at scheduled time and done neatly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with installation and removal of old tv. the short tutorial was very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional. Answered all my questions and concerns

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good new total tech support better than old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The independent contracted agents set my TV up just fine. However, they went through the set up so fast, that I was left with questions about any adjustments I might want to make. Plus, I later became frustrated when I realize my "new" Total Tech coverage would have paid for such mounting, IF I had purchased a couple of weeks later. Good benefit for others.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast and friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So polite, friendly, knowledgeable and great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were amazing, and on time. Put the TV mount where it needed to be and set the TV up for us to use right away and explained how to use, and even helped us not have to use the cable box since the expensive TV came with it's own wireless cable. Very happy and would highly recommend, my husband and I did not argue once:)

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never attempt to hang a tv myself - these folks were great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that installed our YV on a wall mount was awesome!! Very knowledgeable and considerate. He worked non-stop on the task at hand. Answered all of our questions, demonstrated how to operate the TV, and hooked our cable box and our dvd. Just wonderful service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Tv and Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an amazing job installing my new TV and soundbar. I’m a perfectionist and to my surprise they exceeded my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service and very friendly. Fast service.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad the ONLY way 2 Go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to have two TVs mounted. Very professional and accommodating!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad mounted my TV in no time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician mounted the TV effortlessly and accurately without any damage to the wall. The work was excellent by the technician who answered and clarified all the questions that we had, connected TV to all the channels, informed us special instructions. over all EXCELLENT work and support ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from Geek Squad !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent German installed the wall mount and mounted my LED tv to it. Very professinal attitude and did extra work to make sure our WiFi was as efficeint as possible. Improvement to Wifi is noticable when using the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rock It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and efficient service from the Geek Squad. They arrived, figured out how to work with the space I had, set it up, gave me pointers, removed my old TV and the package and were gone with a smile. I am very thankful for old time type professional providers.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 75 inch was mounted on wall as scheduled and looks fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wall Mount Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid to get mount installed. Was worth it. Included installation of in-wall adapter to run cables behind the wall for a cleaner look. Note that wall studs may interfere with running cables. Was ok in my case. Recommend the service if you do not want to do it yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted it to my existing wall mount. Neat and professional.

    I would recommend this to a friend