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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 999 Showing 19,961-19,980 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek squad provided great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was without incident, the TV and Blu-ray player were delivered and installed, and setup as promised. The existing TV was moved to another room and setup. Very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soooooo happy!!! Thank you so much for doing such a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Very polite Subcontractor, but didn’t do all I nee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The subcontractor working for bestbuy showed up in a personal vehicle (confusing to us)& proceeded to hook up my new tv. He did NOT hook up the VCR, or explain how I could attach my Wii. He did offer to take the empty box with him.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    the product is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV to a wall and connect the TV to my video components

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Install Ever!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was fortune to meet Jesse. He called me a week in advance to let me know he would be coming and just to check in with me. He installed the TV as if he was installing the tv in his personal house. He was very meticulous in the installation to make it as perfect as possible.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and simple install. Very professional and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Professional and very quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankful for the service of the Geek Squad, so happy

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Very functional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad successfully installed the TV mounting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional know what they were doing took their time to explain things High recommend the team

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional sevice at terrific value.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality and detailed installation with extreme care.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, timely, knowledgable installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians arrived on time, took great care of my home and my TV. The installation was completed in a timely manner. The technicians used multiple methods to ensure no debris, dust or materials were left anywhere. They also took the time to walk though all the features in plain english. Well worth the cost, great value for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation appreciated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation service was well worth the cost. The installer was here at the appointed time and conducted himself in a friendly and respectful manner. He was very careful with what he did and respectful of our house and contents. He took the time to explain the new TV to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Esteban Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! Esteban and his assistant were wonderful. Very professional and knowledgeable. We had questions about the rack we purchased. They answered all of them. We are pleased. We will definitely ask them to come back for other projects.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time promptly set up TV gave clear instructions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my stereo system outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received Outstanding Performance! Geek squad team were very knowledgeable on the set up of my stereo system and made valuable recommendations on what we needed to get more out of the equipment we had and needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great intstallation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived earlier than I thought. He was very courteous and helpful in figuring out where was the best placement for my tv install. I would use this service again, worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad has excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and installation. Removed old TV and all boxes for new install. Had all additional equipment on truck needed for install -very pleased and will use again if needed

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Premy Tv Mounting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv properly and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional installation was amazing and looks fantastic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job oh installing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very pleased with the job the men did in hanging and installing all the equipment for our new TV. We had them put it on the wall and they measured and did a great job and cleaned up all the mess afterwards. Couldn't ask for better work and also the help they gave to make sure we understood the new controls we had. Thanks Best Buy!

    I would recommend this to a friend