Customer Ratings & Reviews

Stop working after one day. I use them at work. I load trucks. They stopped working after one day. I work 12 hour days . It took me two weeks to go exchange and it was too late? Anyway. Stopped working after one day.

We bought the “Beats by Dr. Dre - Beats Flex” in may 2021, they stopped working in October 2022. What else to be said…

Sound quality is ok but doesn't hold the charge. I charge it, turn it off, and don't use it for a day or two, I'm lucky if it even turns on 2 days later. Lots of people complain about this. It doesn't hold the charge even if it is turned off.

Asked how the compare to the Powerbeats 3 and was told the earpieces are the same. I have small ears and they kept falling out. Sadly I had to return them.

Love how easy they are to wear. I’m sad that I don’t hear a strong bass : (

Get broken after a month of use. No recommend it for active people

The sound good, but the cord way too long for using while exercising.

Started having issues with this right after the return deadline had passed. For one, I can't turn the headphone off. It will stay on till the battery dies. If I charge it, it comes right back on and won't turn off.

Bought to use with iPhone only to find out that they are terrible and pick up every little scratch and sniff from across the room, not to mention everything else around you so that you cant even carry on a conversation because the other person hears everything but can barely hear you.

Didn’t really like them that much. Not much to say

They suck. Poor sound quality and low volume. Garbage!!!!

I do not recommend these headphones I talk and it falls out of my ear every so often, the battery I need charge every day

I was incredibly disappointed at the quality of the sound. It was almost like when you blow a speaker and that papery rattle noise was heard. I returned them the same day. I dont know if mine was just defective but I did not want to take the time to try out a new pair.

I have purchased 2 sets. 1st set was purchased in November 2022 and stopped working in April 2023. I sent them to Apple and they replaced them. Warranty was 1 year. They did not advise as to why they did not work. I purchased a 2 nd set and they lasted about 2 weeks. Returned to best buy. I replaced thoes with Shokz. Lots more money.

Lost the ability to charge. Great sound. Worrked perfectly for about 2 weeks

Beats were great for music but the microphone doesn’t work. Can’t take any work calls through zoom or phone calls using them because the microphone doesn’t work. I’ve had less than a month and cannot exchange because Best Buy only gives you 15 days to return or exchange. Terrible policy on Best Buy’s side.

Would not recommend, lasted under a week. Sound quality was ok, until they stopped working.

When I was talking to people, the connection kept going in and out.

I purchased these and 3 weeks later they stopped charging. Due to Best Buy’s return policy, there was nothing I could do. Before they stopped working they were great.

Worked great for 6 months and then stopped working. Won't power on or charge now. Thought my Best Buy Total Tech coverage would take care of the issue but they just told me to contact the manufacturer. One star for both Beats and Best Buy.