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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4486 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 4,486 reviews
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They dont play loud and do not stay charged long at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    save some money!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if u buy these and they are still a little messed up, you can go to apple and just get a replacement pair. but in my case they were perfect. i had owned a new pair but i lost them, so i bought these and they are the exact same just the box has white stickers to keep the packaging closed.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Great sound. Logistically Awkward

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot get these to sit snuggly in my ears as much as my BeatsX. And the over-the-ear design is a bit awkward when wearing glasses. However, the battery life is better with the Pros. I wish the case had MagSafe charging. Given the chance, I would buy the AirPod Pros instead. Great sound. Logistically Awkward.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great color, Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit. When working out it does not move or fall out. Could be a little loader but that’s just because I like it too load .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats by Dr. Dre -

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats by Dr. Dre - I purchase this hadphones for my self and so dar I like than the sound is increíble and the point that it does not have a wire to go round my neck. Love them

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hold charge very long. 1 of the 2 won’t work meaning sound wise from time to time. I don’t recommend buying refurbished.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent like new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like brand new for open boxed item!they work like they are new

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal overall

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them on deal and again the price dropped! So had to return and place new order but refund proceed is slow! Happy with the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Condition

    Rated 5 out of 5 stars

    recommend beats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what a great deal these were! i wear them everyday at the gym. they keep a great charge, work great and were in perfect condition for being refurbished.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Work great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how they work. They do hurt my ears a little after wearing for a while but easy to connect and answer calls.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great for travel use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my beats they are lightweight color is awesome and very light on my ears. This is my third pair I have the black, blue and winter green and they all are wonderful.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very Loud the angle is wrong for my ears so when the volume is turned up it’s hard to hear the conversation

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Repackaged NOT Refurbished

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's a reason Applecare is not offered on refurbished items. This will be my last time buying these worthless products. This started manifesting issues not long after I bought it. By the time I realized that it was the headphones and not a lack of charge, it was too late to return. The right bud doesn't always charge in the case. Then, when it does, it's the first to drop sound even when it's charged. This is a piece of junk. It seems like Best Buy takes these faulty products from customers, then they get their Geek Squad technicians to blow some air in it, then repackage it as "refurbished". They are never fixed, just repackaged. Absolute rip-off

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Ok for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I can work with it. It has some issues but nothing I can’t overlook. Overall is ok for the price. Battery life good just has some issues. Still works just fine!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fit comparing to other wireless headphones. The quality of the sound it’s great, clear and firm while running and working out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great! Especially for use at work!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is awesome. Very comfortable, my daughter absolutely loves them. This is the fourth ones we have purchased and all of them still work great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t buy refurbished

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy refurbished. I was excited with the price. I know they ain’t new but I expected for them to be guaranteed to be up to new standards and they weren’t. It was like someone just returned them and they resold them as refurbished. They were missing the medium tip, didn’t have the instructions, and went to Best Buy to see if they could just give me the medium tips but they said had to return them and reorder them. At the end I felt like they failed on product quality and guarantee. Returning them!!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like brand new... sound quality is fantastic and comfortable to wear

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love beat headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

     love the Bluetooth headset works excellent will recommend that

    I would recommend this to a friend