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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4486 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 4,486 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Beats are the best!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These beats are super lightweight with long battery life so I can listen all day long at work! The case will charge the headphones almost twice without being plugged in!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best product I never had, I love it. Yea

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The packaging was nice and the Beats looked vrand new out of thr box to be refurbished. I dont have any issues and very Happy with the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for working out and everyday use will fall out of your ear

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Perfect for your iProduct

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE the quick pairing and disconnect with my iPhone. Great sound and perfect, snug fit. Can’t run without them. 5/5 on value as I purchased refurbished. Otherwise 4/5.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Bluetooth. Makes my work easier don’t need to hold my phone while talking

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Sound great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pro are good but the only draw back is the hurt your ear after you where them for awhile. The charge is good on both units.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Bluetooth ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love beat earpiece a lot, have bought four of different type so far. I bought the bud for two of my friend and one for my baby brother and this for myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps me best for running They work for me and I struggle with headphone due to my small ears

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beats

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best. Good customer service and good employees clean and

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Spend full price for a reliable pair.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sometimes don't work or connect to my phone. I suppose that is a small price to pay for refurbished.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife absolutely loves these headphones. The audio quality is great and they’re very nice if you’re not the biggest fan of having an earbud hanging out of your ear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beats in ear headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product came exactly as advertised. Enjoyed the experience and the Best Buy sales representative very supportive.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Nice quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sits well on ears , nice quality , sound quality need a little more bass.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beats EarPods

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good earpods, hddccgg John hdbbg high, mgbvgv jggg jjggg jhytdv nfgvfj vkffed

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to hear music phone phone I like it it is super good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good earbuds! There great for work. I’ve bought more then 3 pairs for my family and each one loves them. I recommend buying these.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fitting war bids I’ve had - I have small ears and these fit perfectly. They don’t hurt my ears either after wearing for several hours working .

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Wireless beats 3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was satisfied with the syncing but the volume te ds to be softer then the wired beats

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TERRIBLE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d give this zero stars if I could. The only reason I bought refurbished is because of how great geek squad usually is with their items. When I saw it was geek squad certified refurbished, I thought wow this is great!! They were visually in good condition upon receiving. They were an anniversary present for my husband. When he opened them he was ecstatic, only to find out that the LEFT HEADPHONE WOULDNT PAIR!! I think it’s ironic how after seeing the issue, I clicked back into the reviews to the one star ratings and they ALL said the same thing. Issue with the left headphone. Prior to buying, all of the 5 star ratings were just so coincidentally visible for me, while the poor ratings had to be clicked into. Why keep selling them knowing people have the same exact issue. They’re either great, or the left headset is broken. Because of COVID, I had to return them via mail. Even though they were defective, I still had to PAY RETURN SHIPPING. The post office shows them being delivered to Best Buy this past Monday and I still have yet to get a refund to my card.

    No, I would not recommend this to a friend