Customer Ratings & Reviews

They sometimes don't work or connect to my phone. I suppose that is a small price to pay for refurbished.

Bought this to replace a lost set. Works well even if refurbished. Use a rewards certificate to purchase it.

The pro are good but the only draw back is the hurt your ear after you where them for awhile. The charge is good on both units.

By far my go to headsets for workouts. Have different beats sets, but these work best when in the gym.

I really really wanted to keep these but my earbuds started to have connection issues. I’d be in the middle of a workout and my music would cut out. Not sure if this was just a bad pair or if everyone experiences this. Fit and comfort was great but had to return.

Great gift for my friend he like it so much amazes

Sits well on ears , nice quality , sound quality need a little more bass.

Great sound can connect to any Bluetooth enabked device and had volume control. Great for active people. Stay put.

Best fitting war bids I’ve had - I have small ears and these fit perfectly. They don’t hurt my ears either after wearing for several hours working .

The silicone part was missing, however the order arrived quickly.

I got them used and they worked just as good as my new ones did thank you

I was nervous about this purchase it was my first refurbished item. I love it!!!!

Great sound and don’t have to worry about them falling out and possibly losing. Battery can last for weeks.

The volume quality is ok but I have more headphones

Works great during active work outs. Beats stay in ear.

Mine were refurbished and the sound was low and I couldn’t turn the volume up, so I return it. I was disappointed also cause the sound wasn’t that great either.

Good to hear music phone phone I like it it is super good

left one stopped working after about 3 weeks. no recourse to send it back because it had been over 2 weeks. sound was fine before it stopped working but not really better than similar headphones a fraction of the price. will never get refurbished headphones from BestBuy again, and am totally done with Beats

I’d give this zero stars if I could. The only reason I bought refurbished is because of how great geek squad usually is with their items. When I saw it was geek squad certified refurbished, I thought wow this is great!! They were visually in good condition upon receiving. They were an anniversary present for my husband. When he opened them he was ecstatic, only to find out that the LEFT HEADPHONE WOULDNT PAIR!! I think it’s ironic how after seeing the issue, I clicked back into the reviews to the one star ratings and they ALL said the same thing. Issue with the left headphone. Prior to buying, all of the 5 star ratings were just so coincidentally visible for me, while the poor ratings had to be clicked into. Why keep selling them knowing people have the same exact issue. They’re either great, or the left headset is broken. Because of COVID, I had to return them via mail. Even though they were defective, I still had to PAY RETURN SHIPPING. The post office shows them being delivered to Best Buy this past Monday and I still have yet to get a refund to my card.

I was satisfied with the syncing but the volume te ds to be softer then the wired beats