Customer Ratings & Reviews

Being wireless, there are many places for failure. I don't know if the failures are due to iPhone or the headphones having some latent defect that doesn't manifest quickly, but my set are not reliable. I have to repair them to clear things around once per month. At first, I chalked it up to my new iPhone 11 pro, but now I'm not so sure. I guess I don't know, but that is what makes it so frustrating to only have a 90 day warranty. Too many variables are changing, and 90 days isn't sufficient time for these complicated headphones. So, buyer beware.

I like the Beats but purchased them refurbished, I didn't know I couldn't purchase Apple Care for the refurbished item. Also, I have a hard time switching from one device to the next. I set it up on my husband's computer and he could not hear any of the meeting he was in, it even knocked out his computer speakers. He had to restart his computer in order to get the speakers to work again, however, he missed everything that was said at the Zoom meeting. They are not like mu AirPods where I can switch between the five devices I use, including my laptop, but they will do.

Refurbished but there just like new. Original box & all materials included. Great buy!

I like em just they were used well box was lose that charged headphones

Very easy set up and great sound. Doesn't fall out of ears like airpods do on occsion

Missing ear tips. Otherwise appear fine. I bought them as a gift and didn't realize they were missing parts until after the 15-day return window, which is far too short.

These are great... If you want to pay $200+ for only one working headphone. The left ear didn't connect into the case properly to recharge. I read reviews before purchasing these and didn't see this come up. After happening to me and reading further I found this complaint amongst others. It was past the return period with Best Buy but still within manufacturer warranty so I sent to Apple. Apple said they were unable to repair and sent back to me broken.

Saved some money and got a Certified Refurbished pair. They came with the original box, new ear tips and the original charging cable. Looks like new and sounds great. Also like the green color. Quick and easy to pair with iPhone.

Music sounded ok on theses but when using them for Teams meeting, I was told I sounded like I was in a barrel talking.

I bought this and returned just in one day. Those never tried to pair with my phone. And though these were certified geek squad refurbished, but not at all looked like that. I'd not recommend this TBH.

I had this item for about a month before the left earbud start having issues. The left earbud still doesn’t work and I’ve had it about a year now.

Bought this for a gift to the grandson, he loves it hasn't let him down yet.

I love them! Easy for daily use.... talk, text, music

Even though they are “refurbished” they have worked great and we have had no issues.

Perfect ear buds.. this is a repurchase just a different color

Looks new for a refurb. The beats pro sound pretty good and are secured around your ear so they won’t fall off. I wish they also provided comfy ear tips so when you are not working out you can use a more comfortable ear tips.

Great product,,,,,,,,,,, would recommend!!!!!!!!!!

Bought these for my husband and he loves them. Very comfortable to wear for hours at a time. Sound clarity is fantastic. Phone calls are crisp and clear and cuts out background noise

Good work out for my son with thizs. Sweat proff and awesome

These were on sale for 129.99 which was a big savings, but after taking a whole week to get here I found the left earphone would not charge at all. I was offered to swap for another refurb but after waiting so long for it to arrive it just didn't feel worth it. Returned it in store and am waiting for the refund to my credit card. Buyer beware of Geek Squad Refurbished items.