Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 173 Showing 3,441-3,460 of 4,488 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Batteries do NOT charge

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great when it charges the battery in the case. The charging mechanism is the worst I have seen. After 6 months I stopped using this one, and now after 2 years, these devices do NOT charge well at all. A real pain... BUT when it works it is one of the best! But unfortunately I do not have the batteries charged!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , the quality is excellent, I recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this earphones so much they work very well with my phone ❤️

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Connect Charge

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charging and connection faulty. They wlvjarge sometimes. The right unit is especially horrible.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Beats

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Easy setup, use, clear audio and mic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great. Really like them.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my wife and son and had to buy a set for myself.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished are trash

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t not purchase refurbished items! Bought these thinking Best Buy Geek Squad would get these like new condition only to have them not work within a month. Called Best But customer service only for them to transfer me to Apple. Apparently Beats has a contract with Apple. Through Apple customer service, they request the serial number on the earphones. After I gave them the serial number I was told they can’t find them in their system. I’ve called multiple times to get resolution with zero help. Best Buy passes me to Apple and Apple it terrible to deal with. I’m left with a pair of expensive earphones that don’t work. 5 stars for trash, terrible customer service by Best Buy and Apple.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality !! Good price!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new power beats pro!! Very easy to use made by apple!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for 3 months

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 stars because this Refurbished Powerbeats Pro worked good for 3 months 0 stars because Now on the fourth month the left side stop working end to late to return them back

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the headset. It works seamlessly and easy to connect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good when working out

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is so nice and very good when working out.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished but can tell

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a refurbished pair and work great. Have not had an issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems they work great can’t even tell they were refurbished.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Powerbeats pro

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was refurbished and upon arrival the microphone didn’t work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my purchase that I bought over a year ago

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Birthday present

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my birthday gift for my baby .He like them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beats

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work so that works for me. I would purchase them again.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right earpiece didn’t work when I tried the headphones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Charging case is a joke.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turns out the case you use to charge the earbuds is a joke. Just Google it. After a couple of months the left earbud stopped charging. Faulty design they should have updated years ago.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    He loves

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the ear buds for my grandson and he loves them.

    I would recommend this to a friend