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Customer Ratings & Reviews

Your price for this item is $94.99
The comparable value price is $199.99

Customer reviews

Rating 4.3 out of 5 stars with 4475 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers enjoy the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones for their exceptional sound quality, comfortable fit, long battery life, and reasonable price. They appreciate the convenience of wireless connectivity and find them suitable for workouts. However, some users have concerns about the volume not being loud enough, lack of bass, and occasional defects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 4,475 reviews
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Constantly Disconnected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    returned the item for refund. These constantly disconnected from both my laptop and phone, which has not been a problem with other headphones so I know it's not my device. They also didn't fit my ear very well, even after adjusting the over-ear piece... can't expect them to fit everyone's ear perfectly but i was disappointed about the constant disconnection.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Was fine till the left bud stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was fine in the beginning till the left ear bud stopped working only after about a week. It came in what seemed to be in perfect box however the inside box was a bit dusty. Sound quality and performance was perfect when it worked and then the left bud stopped working. Took it back to Best Buy and and only gave store credit. So now I’m stuck with Best Buy store credit

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Save Your Money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total disappointment. Had high expectations but ended up returning these earbuds. Nothing but highs & mids with no bottom end. Swapped out all three ear cushions & made no difference. Only way to hear the bass was to push & hold buds tips into ear canal.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not so good.. Ended up giving them away

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought they would be better than my Samsung live ear buds but nah! The sound is nothing to write home about.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbs are a great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is totally satisfied with the refurbs. They're about half the original price, and he loves them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are good. Took a little to get used to especially putting them on, but overall real good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds - great buy!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these little earbuds. Not only do they good quality sound but they also read your texts while they are in use. Would buy again!! And I love the spring yellow.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones. Sound is great, did not get usb cord as stated in description but good for price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not that satified

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not that great, very clunky in my ear and i found some less expensive ones that work much better

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for the gym

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a decent sale for me to try these vs my Airpods but they're great, better sound and MUCH better for active use than the airpods. Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished, They looked brand new when I took them out of the box, Great sound quality love the color. I would recommend buying the refurbished Beats headset

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wanted to like them but..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some trouble with the bluetooth connection, and although the earhook is great for gym goers, they become uncomfortable after a while.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound a bit uncomfortable.perfect for any workout will stay in place and easy to connect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quick to use and Clear to hear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to pair and just start using. While working out or joining a meeting I just put them on and they connect immediately. Clear sounds and people can hear my mic.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Pro Beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re great! Just not always easy to connect. But overall a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not this time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only good thing about these were the battery and quick charge, my 1st gen AirPods had more thump

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constant glitches. Sound was just ok. Disconnected every time my workout timer went off. Left earbud stopped working just after the return date.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty okay deal for geek squad refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy them. I feel like maybe would be better if I purchased brand new. At times i notice i get a shortage and then music will start playing again. I believe i do a full charge but i do not believe it lasts for the amount of time that it should. I had to call customer service to assist with connecting headphones to my phone. Did not connect instantly as instructions stated it does, but not too bad of a purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Just as good as new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as good as new. Just no retail packaging but comes with everything else Note: this was my second order. First time I ordered a refurb I guess the package was lost.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Lov’em

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the - they fit well, don’t fall off, and automatically pair with my phone. It’s also cool that the case is a charger, so they’re always ready to go.

    I would recommend this to a friend