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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4488 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones, particularly praising the excellent sound quality, secure fit, and impressive battery life. Many also appreciate the comfort and like-new condition of the refurbished product. However, some customers have reported connectivity issues and concerns about the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 213 Showing 4,241-4,260 of 4,488 reviews
  • Rated 3 out of 5 stars

    Meehhh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably returning not much bass at all. Trying Bose next.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    RIGHT earbud stopped working.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right earbud stopped working. After 6 months left charges fine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones worked great for 3 months now the left ear dont work

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dissapointed with this product loses blooth connection all the time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Where my order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered on August 6 still havent received!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Powerbeats Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earphone stoppedworking 40 days after purchasing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I should’ve bought these brand new I’m getting a L

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should’ve bought these brand new I’m getting a lot of static

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They isn’t any good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They isn’t any good at all they want keep a charge at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to wait and give an honest review on these. I have had them for about 2 months and one of them just stopped working. I hadn’t used them every day, just occasionally to workout and relax. Never brought them around water, they were always kept up. So I recommend you either buy the new ones or don’t purchase these at all from Best Buy. You’d be better off going to another store that’ll allow you to return them or have a longer period for you to do so. I’ve passed my return date, so my money went to waste. Decide wisely. Y’all have a nice day!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good headphone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphone, some problems with the charge case

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These shocked my ear by the charging port, had to return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working after 4 months.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good for 4 months and then dead. Junk quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds like crap, definitely not worth the price..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Quality of Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of sound on these was not good at all!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Human hair in headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones arrived in a filthy charging case, plus there was a human hair sticking out of the rubber on one of the headphones. The headphones work fine...but that’s not the point

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Incorrect packaging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product arrived with the wrong charging cable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t try and save money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These didn’t work right out of the package. I tried to return them to the nearest store location but they wouldn’t accept them because it was an online refurbished purchase. I ended up buying a new pair at the store, but I had to contact customer service online to get a return label to print. I have to box it and then take it to a UPS drop off location. Save your time and just buy new.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beats pro earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't recommend that you get refurbished ones they don't have any kind of warranty and after about 3 months of once a week use they wouldn't charge any more unless you held them on the case connector and then they will charge and last for about 2 hours of use!!! Just because of the brand i thought that i would be impressed but buying refurbished i won't do ever again!!!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wanted Beats and got beat

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get pair of headphones when both sides are working. Left side lose entire battery load in 15 mins after pulling off full charge. Will not by these certified ever again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    There’s a lot of static in the big earbuds, I don’

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s a lot of static in the big earbuds, I don’t get loud, there’s no base, first time I have a lottery fobished product I don’t think I’ll let her do it again.

    No, I would not recommend this to a friend